Customer Service Advisor

Job description

This is the perfect, non-stop role for energetic people. Join us as a Customer Service Advisor and you'll deliver exceptional and inspiring customer service to all customers who walk into your coach station or Retail Travel Shop.

You'll sell all National Express and add-on products, provide information and assistance to all customers using station and retail facilities, help passengers with luggage and support Drivers with boarding. We'll look to you to create a real buzz and a working environment based on communication, integrity, positive energy and pride.

You'll need to be self-motivated, organised, calm, confident and clear. Previous customer service experience is essential, as is the ability to represent National Express in a smart, professional and courteous way. A minimum of GCSEs (or equivalent) in Maths and English (Grade C or above) will be advantageous.

A willingness to work a shift rota over seven days - including Bank Holidays - is vital.