Optical Assistant

Job description

OPTICAL ASSISTANT

SWINDON

Due to rapid expansion, we are now looking for an Optical Assistant to join our busy Sales & Services Team in Swindon.

About the Company

MyOptique Group is revolutionising the £20 billion European optical industry and is Europe’s largest online optical retailer. Founded in 2004 with Glasses Direct, we revolutionised the opticals business by cutting out the middleman and providing great value for money, backed by excellent customer service and technical expertise.

The group now serves all sectors of the eyewear market (prescription / sunglasses / contact lenses). We operate across 10 different European markets, with over 60% of sales now coming from outside of our UK home market. The company has served over 3 million customers to date across its various brands (Glasses Direct, Sunglasses Shop, LensOn, Netzoptiker, Lensbest, Eyewearbrands, MyOptique.com), and is currently shipping out thousands of pairs of glasses, sunglasses or contacts a day - or one every 11 seconds. It carries over 150 brands and 7,000 styles and features in the Deloitte Technology Fast 500 EMEA 2014 and is one of the British Government’s 'Future Fifty’ technology leaders.

The Role:

We are looking for an Optical Assistant to join our Sales and Service team. Your role will be to get stuck in as a member of the team, checking data, fraud checking, taking customer orders/queries over the telephone, answering emails, answering customer queries on the internet, processing orders and sometimes all at the same time! We expect a high degree of productivity from our team members and so organization and multi-tasking skills are essential

We are continuously looking to upskill members of our Optical teams and so there is plenty of opportunity for training and professional development.

You may also be required to help out in the Fulfilment Centre and Glazing Laboratory. This will give you a break from the telephone and allow you to see how other parts of the business work.

Our opening hours are:

Monday to Friday 9.00 a.m. to 5.00 p.m.

You will work a 37.5 hour week in a pattern designated by your manager. Although we haven’t recently, we reserve the right to open on bank holidays and you may be required to work on bank holidays as designated by your manager. We constantly monitor our working hours to ensure that we are meeting the needs of our customers and therefore these may change in the future.

Specifically, responsibilities include:

• Responding promptly and effectively to incoming customer calls, web queries and emails,
• Data checking and fraud checking
• Dealing with customer returns, refund requests and placing replacement customer orders,
• Feedback recurring customer issues to Team Leader and relevant internal department where applicable,
• Contribute to the ongoing development and improvement of MyOptique Group customer experience,
• General ad hoc admin duties.

Qualifications/Skills/ Experience

• Desirable: previous experience in a call centre/customer service environment,
• Essential: experience of using Microsoft Word, Excel and the Internet.
• Good telephone manner and a reliable team player

· Good standard of written and spoken English

• Accuracy and a methodical approach to working,
• Passionate about providing excellent service,
• A flexible working approach.

Rewards

• 23 days’ holiday plus 8 Bank Holidays
• Workplace Pension Scheme
• Company Bonus Scheme (up to 5% of salary)
• Life Assurance (4 x salary)
• Health Cash Plan Scheme
• Staff discount policy for Eyewear purchases (& 1 Free prescription pair per year)