Concierge Service Specialist French Speaking - Mutilingual Europe Ltd - Peterborough

Job description

Concierge Service Specialist French Speaking

Peterborough

Competitive Salary + Relocation Assistance ++++ Excellent Incentives and Benefits

Start Date 18th August

An exciting opportunity to join the largest Global VIP Concierge Company, my client is rapidly expanding their French Support Team and NEED YOU!!!

If you have Travel/Event Organising/VIP Concierge experience then call US TODAY!!!

shifts

Monday to Friday working 1 weekend in 3 - 13:00 - 21:00 - salary £16,600 + shift allowance

Monday to Friday working 1 weekend in 3 - 07:15 - 15:15 - salary £16,600 + shift allowance

Job Purpose:

The Concierge Service Specialist is responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching and delivering customer focused tailor made solutions.

You will have responsibility for managing their workload by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality

Key Accountabilities:

Delivers effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met
Shows confidence in dealing with different customer types irrespective of their status, culture or behaviour
Takes responsibility to record all details accurately and efficiently
Adheres to internal policy and procedures to protect security and quality of output
Demonstrates productive working practice and teamwork
Shares knowledge via the appropriate channels on travel destinations, special interests, events and suppliers to enhance the customer experience
Takes responsibility for own development, ensuring training and feedback is taken on board

Skill/Technical Competencies:

Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
Ability to effectively communicate to business standard (C1/C2 of the European Framework of References for Languages)
Excellent interpersonal skills
Proficient technical skills with confidence in internal systems, Internet and IT packages such as MS Office Suite or related systems
Must be proactive and demonstrate initiative; ability to multi-task
Ability to quickly adapt to changing situations, demonstrating flexibility, and taking on other duties as assigned
Instinctive and consistent focus on quality and accuracy even when under pressure
Excellent attention to detail

Behavioural Competencies

Strategic Vision - Knows the impact of their job relative to the business priorities and acts accordingly
Focus on Customer - Delivers service to internal/external customers in a reliable, attentive and available manner
Change Leadership - Demonstrates willingness to implement change that add value
Results Orientation - Ensures timely high quality deliverables
Building Capability - Drives own personal development
Team Leadership - Contributes to the team’s high standard of performance
Share to Succeed - Shares ideas, knowledge and information beyond their team