eFX Client Services - Analyst

Job description

Department Profile
MSET- FX sits within the Fixed Income Division and is responsible for all aspects of e-commerce within Foreign Exchange. This includes Sales, Client Services, IT development, Analytics and Risk Management. This area has evolved from meeting the increasingly complex needs of our clients for e-commerce solutions for best execution. The MSET-FX model is based on the Morgan Stanley's market leading Equities business.

Team Profile
EFX Client Services is a global team with responsibilities for on boarding clients to both Morgan Stanley trading and research systems and 3rd party systems. We handle all the queries from the initial sales calls or client expressing an interest to handling issues with platforms once on line. For this we need to work closely with internal areas of MS such as Credit and Legal during the approvals process, and then technology and IT for trouble shooting issues when mapping the correct accounts for clients to trade electronically. Once on boarded we work with the existing salesforce and clients to make sure that the new user has a high level of service during the first login particularly to MS systems. We are increasingly moving towards an Account Management role within MSET-FX.

Primary Responsibilities
Working within the EFX Client Services team you will gain an understanding of the Morgan Stanley Foreign Exchange business as well as learning the E-Commerce business. You will have to learn all the systems that we use to on board clients and gather the required information required to manage the process and keep track of the workflow. The team works closely with the front office throughout this process of account setups and testing pre go-live. We also oversee the work that is done by FIDE who manage all the procedural aspects of on boarding clients. There is also a high level of involvement with IT in trouble shooting issues with existing clients and the development of new systems and features to existing systems and platforms.

Desired profile

Skills required
To succeed in this role, the candidate should possess the following:
- An understanding of operational procedures and controls.
- Ability to multi task and liaise with multiple internal and external stakeholders.
- Excellent communication skills.
- High level of accuracy and attention to detail.
- Ability and desire to work in a team-centred environment, whilst possessing the confidence to work individually.
- Ability to work under pressure in a time sensitive and deadline driven environment.
- A high level of competence with IT.
- Educated to degree level.

Skills desired
- Knowledge of FX Cash, Options and NDF products.
- Previous EFX client service experience.
- Knowledge of 3rd party EFX trading systems such as FXALL, Bloomberg and 360T.
- Experience in supporting and working with high volume electronic platforms.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.