Order Fulfillment Specialist

Job description

Job Description

Order Management

• Received and process order both in system and manual order.
• Ensured quality control of orders with no reject and error.
• Process order premium to customer (FOC)
• Confirm all items orders are include and align with customer shelf life criteria.
• Coordinate with DKSH for expedite order and manage booking with logistics provider.

Inventory management

• Monitor of reserve quota for each customer
• Monitor inventory less than 14 days and flag out issue to Sales representative to aware and inform customer.
• Using FIFO when create and release Sales order.

Return process

• Process sales return when receive RTV from customer and create GR document and Credit Note

Admins

• Support the Sales team providing report such as Current sale order, Back order tracking for sales analysis.(Report)

Desired profile

Qualifications

·  Bachelor degree in business administrative or other related
·  2-3 years’ experience in order management field.  Preferable in Food / Consumer product.
·  Problem-solving skills, self-motivated, positive thinking and willing to work under tight schedule and pressure
·  Ability to handle customer query and complaint
·  Knowledge in SAP is preferred
·  Good knowledge in preparing and summarizing data using Microsoft Excel