Welsh Speaking Customer Service Representative - Bristol

Job description

Teleperformance currently have a great opportunity to join one of our largest client campaigns. Working as an inbound Customer Service Representative you will handle a high volume of general enquiries from customers and be expected to deal with these efficiently and effectively.

Multi-Lingual Customer Service Representative - Welsh & English

Location - Moon Street, Bristol

Hours - 37.5 hours per week. Mon-Fri 8-8, Sat 8-17:30

Salary - circa £16,770 per annum DOE

Do you have a flair for customer care?

Training - 1 week Monday to Friday 9am to 5.30pm

Job Description

Working on behalf of a government body, you will assist with incoming calls to help customers with a range of process enquiries and appointment bookings.

Objectives of the role

• Deliver exceptional service to customers through providing accurate information, answering enquiries and resolving problems
• Maintain Key Performance Indicators (KPIs) related to call handling, conduct and quality of customer service

**PLEASE NOTE CANDIDATES MUST SPEAK ENGLISH AND WELSH FLUENTLY TO BE CONSIDERED FOR THIS ROLE**

Competencies

• Communication - Communicates information, thoughts and ideas clearly and concisely. Speaks clearly and fluently and listens attentively to others to ensure full understanding. Writes in a comprehensive manner, using style and language appropriate for the reader.
• Customer Service - Demonstrates a clear personal commitment to meeting client and customer requirements and delivering a high quality service. Sensitive to the needs and concerns of customers and clients and is willing to focus effort on establishing their needs and attending to them.
• Effectiveness - Demonstrates a concern for the accuracy, quality and orderliness of work and information. This includes paying attention to detail, consistently exceeding the expectations of others and ensuring that controllable resources are managed for the benefit of the organisation.

Required abilities

• Strong communication skills
• Ability to capture data accurately
• Ability to listen attentively and pick up important information
• Keyboard skills

Additional Requirements

All offers of employment will be subject to receipt of satisfactory pre-employment checks prior to commencing employment including the following:

• Criminal record check - showing any unspent convictions
• 3 years referencing checks. This includes any employers you have had during this time and evidence of gaps in employment.

About Teleperformance:

Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 271 centres across 62 countries. In the UK we have a combined workforce of over 9000 people operating from 15 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients’ service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.