Customer Service Advisor - York, Full Time Permanent

Job description

Do you have excellent customer service skills? Are you looking for a business that will support your development? If so, this could be your next role!

Is this you?

With experience working as a Claims Advisor or Customer Service Advisor in a similar role you’ll have excellent communication skills and a positive, can-do attitude to your role.

You’ll be driven by delivering excellent customer service, ensuring the right outcome is achieved for each of our customers and all of our relevant services are made available to them.

Please note: The start date for this role is Monday 11th January 2016, to apply for this role you must be able to start on this date and undertake full time training for three weeks.

What will it take?

You will enjoy working within a supportive team and fast paced environment, taking responsibility for your own objectives and development. You’ll have a strong telephone manner and be able to empathise with our customers, objection handling when required.

At Minster Law we are looking for people who want long term careers with us and push themselves to learn and develop, so you’ll be keen to progress your career within a contact centre or legal environment.

Why choose us?

There are a number of development opportunities within the Contact Centre, with almost all of our Technical Coaches and Team Leaders being recruiting internally from our Claims Advisors. If you’re interested in progressing your legal career we also have opportunities to progress into Legal Assistant and Fee Earning roles within our Legal Services departments.

Minster Law is a consumer law firm with a specialism in Personal Injury Law. Employing over 800 employees in York, Wakefield and London, we deal with in excess of 50,000 claims per year. The Contact Centre provide the front line support for a number of our insurer clients, providing that crucial first impression in our customer journey.

In 2013, we became part of the BGL Group which has expanded the career opportunities which we can offer at Minster Law. As a business, we pride ourselves on the learning and development opportunities we offer and the range of secondments and projects which are available within the Group.

What next?

If you think you have the skills and experience to succeed in this role and are looking for an exciting new challenge then apply now!

The closing date for this role is Friday 8th January2015, interviews will take place prior to the closing date and the role may be closed early if suitable candidates are found. So don’t delay and apply now!