Claims Advisor - Full Time, Permanent York

Job description

Do you have fantastic customer service skills? Are you looking for a business that will support your development? If so, this could be your next role!

Is this you?

With experience working as a Customer Service Advisor in a similar role you’ll have excellent communication skills and a positive, can-do attitude to your role. You will ideally have experience of taking inbound calls and providing the best customer service.

You will be proactive in your service to all our customers, have excellent listening skills and have strong attention to detail.

Please note: The start date for this role is Monday 5th October, to apply for this role you must be able to start on this date and undertake full time training for three weeks.

What does the job entail?

To assess and on-board incoming personal injury claims into the business. To provide advice to the client at the outset of the claims process and manage the claims process to the point of submitting the claims notification form within the personal injury guidelines.

Responsible for contacting clients within Legal Services, providing advice and information on the claims process. Capture all details required to submit claims notification to Third Party Insurers, including the arrangement of funding requirements and instruction of medical agency across all work providers.

What will it take?

You will enjoy working within a supportive team and fast paced environment, taking responsibility for your own objectives and development. You’ll have a strong telephone manner and be able to empathise with our customers, objection handling when required.

At Minster Law we are looking for people who want long term careers with us and push themselves to learn and develop, so you’ll be keen to progress your career within a contact centre or legal environment.

Why choose us?

There are a number of development opportunities within the Contact Centre, with almost all of our Technical Coaches and Team Leaders being recruiting internally from our Claims Advisors. If you’re interested in progressing your legal career we also have opportunities to progress into Legal Assistant and Fee Earning roles within our Legal Services departments.

Minster Law is a consumer law firm with a specialism in Personal Injury Law. Employing over 800 employees in York, Wakefield and London, we deal with in excess of 50,000 claims per year. The Contact Centre provide the front line support for a number of our insurer clients, providing that crucial first impression in our customer journey.

In 2013, we became part of the BGL Group which has expanded the career opportunities which we can offer at Minster Law. As a business, we pride ourselves on the learning and development opportunities we offer and the range of secondments and projects which are available within the Group.

What next?

If you think you have the skills and experience to succeed in this role and are looking for an exciting new challenge then apply now!

The closing date for this role is Friday 18th September, interviews will take place prior to the closing date and the role may be closed early if suitable candidates are found. So don’t delay and apply now!

More information?

Full details of the opportunity including hours and salary break down can be located on our careers website. Alternatively, if you have any questions please contact Emma Rankin in our Resourcing Team.