Skype for Business Field Engineer

Job description

Skype for Business Field Engineer

Microsoft Services is one of the most growing business at Microsoft and we are looking for talented and passionate candidates who would love to join the company and help our customers to achieve more on their business by supporting them in their complex IT infrastructures (on premise, hybrid and cloud).

We are currently looking for a German-speaking Skype for Business Field Engineer to join the Premier Field Engineering team at Switzerland, to support Swiss and Global Premier Enterprise customers.

What is a Skype for Business Field Engineer?

A Skype for Business Field Engineer provides deep technical consultancy and support services on SfB products to Microsoft Enterprise customers. Through his direct and constant assistance to the IT teams of Enterprise customers, the Skype for Business Field Engineer will proactively and reactively work on leveraging both the health and performance of Skype for Business solutions as well as related customer business operations by providing the customer with:

•   Proactive and reactive IT services that will help customer to minimize business risk and downtime and reduce support costs through prevention thanks to onsite and/or remote assistance with planning, rollouts, and rigorous health checks and remediation services.

•   Operations and technological assessments and troubleshooting to help streamline processes, including security measures.

•   Hands-on training, workshops, knowledge transfer and best practice sharing to help increase customer’s IT staff expertise and improve alignment with Microsoft services.

•   Migration and support services in complex environments and solutions both on legacy technologies, as well as cloud and hybrid environments.

In addition to the customer support, the Skype for Business Field Engineer will support Sales Teams and Technical Account Teams to find the right IT solutions and services for the customers.

The Skype for Business Field Engineer will be part of Microsoft’s Customer and Support Service (CSS) division, which, together with a high-performance team of Field Engineer subject-matter experts, will provide IT services to Microsoft Services enterprise customers and will enable the acceleration of Microsoft and Services transformation by supporting Microsoft mobile-first, cloud-first strategy with our customers.

As Skype for Business Field Engineer Field Engineer, who will be your customers?

Global enterprise companies, that are in need for comprehensive solutions that provide expert resources and support for multiple regions, services that drive global IT efficiencies, and knowledge and resource sharing across locations. Microsoft Services serves 75 percent of global Fortune 1000 companies across multiple industries.

How does a typical day from a Skype for Business Field Engineer PFE looks like?

•   Short term engagements or Transactional engagements (duration typically less than a week) through onsite support as well as proactive engagements such as technology workshops & health checks of the customer SfB infrastructure.

•   Long term engagements or Dedicated Support engagements, where engineers are dedicated to a specific customer and work onsite at same customer on a regular basis during a longer period (3 months – 1 year) with a specific business/operational purpose, for example:

•   support them to develop a Backup and Restore concept for their SfB Infrastructure and by this minimize downtime in case of technical issues.

•   Collaboration with Pre-Sales/Sales team, Technical Account Teams and/or Consultant Teams for leveraging customer’s business and operational requirements, envisioning and reviewing the design of end-to-end IT solutions for our customers.

Interested?

So do you want to be part of this exciting part of the business?   Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward? We need individuals that:

•   Possess deep technical expertise in Skype for Business Field Engineer Product and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

•   Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

•   Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.

•   Enjoy team work, and actively contribute to your peer group as well as our customer account teams.

•   Provide first class support for our biggest MS customers in Europe

•   Communicate at various levels from CIO to the technical staff on the ground.

•   Enable business growth by leveraging IT Cycle of Health opportunities with remediation activities at customers

Required Technical Skills

The candidate for Skype for Business Field Engineer role must bring knowledge in a set of the following technologies/ areas:

•   Troubleshooting knowledge & skills

•   Microsoft Lync Server 2010/2013, Skype for Business and Skype for Business Online

•   Crisis management and case wellness

•   Experience with O365.

Required additional competences

•   Experience in the Enterprise customer arena

•   Demonstrated passion and focus for customers

•   Understanding of complex operational challenges of IT service management

•   Strong leading, communication and face-to-face customer engagement skills

•   Self-dependent working style/ Operational excellence

•   Excellent written, oral and presentation skills in English and German (requirement). French and/or Italian are an asset.

•   MCSE or equivalent qualification

•   Degree qualification or equivalent experience

•   Good understanding of ITIL/Service Management

•   Commitment to work in virtual teams across Europe to create standardized proactive and reactive services

•   Extensive travel within Switzerland and other European/EMEA countries (over 60% travel time required).

Why you should be excited about this position?

•   You will be able to learn on a daily basis through a recognised Microsoft readiness framework that will allow to grow your technical skills and your social/operational competences.

•   You will join a talented, passionate and diverse Field Engineer team with deep technological insight and inspiring innovative spirit.

•   You will have access and insights as trusted advisor to Global Fortune 1000 companies from all over the world.

•   You will learn and have access to Microsoft leading-edge products and technologies.

•   You will be encouraged to explore interesting world-wide professional career development opportunities.

•   You will have a flexible job set up that allows and supports home office whenever possible.

•   You will be part of the cloud and mobile revolution that will reshape the way we do business, communicate and work.

•   You will be able to make a real impact on the most innovative IT company of the last 30 years.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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