Partner Technical Consultant

Job description

**Candidates must possess a current US Visa**

Do you have a passion for Partners and a love of Microsoft technologies?   If so, consider a career within Americas Partner Services.   Our organization is responsible for the delivery of service offerings through the Microsoft Partner Network (MPN). Eligible partners are entitled to leverage our services to expand their skill set to compete with confidence and execute reliable deployments using their Partner Advisory hours.

We are looking for someone with expertise in the areas of Microsoft Personal Computing focused on Windows to act as a Partner Technical Consultant (PTC) to support Partners in accelerating their sales cycle by helping them design, develop and deploy customer solutions based on Microsoft technologies and methodologies.   Partner Technical Consultants (PTCs) have the latest product, technical sales, and delivery expertise with a strong commitment to Partner enablement via knowledge transfer in 1:1 or 1:Many engagements.

The role requires strong technical expertise and consulting skills within Personal Computing in the areas of Windows Deployment, Management and Security. The candidate must be able to handle ambiguity and resolve problems with customer designs and code. Strong service delivery, time management, 400-level knowledge and real-world experience in defining customer Windows scenarios is a requirement.   PTCs share best practices through remote deliveries empowering Partners to continually deliver high quality engagements to customers. Through delivery of effective guidance, PTCs will work with Partners in 3 key areas:   presales scenarios to win deals, deployment guidance to drive consumption and technical training to accelerate Partner cloud adoption.

Primary Responsibilities:

•      Provides Partners with Guidance and acts as Trusted Advisor

•      Aids Partners during the presales to deployment lifecycle on a range of technical topics.

•      Guides Partners’ thinking through active listening, questioning, and reflecting.  

•      Provides vital insight and seamless service to help define needs and then provide advice within area of expertise.

•      Coaches Partners through courses of action by helping to find appropriate solutions to enable new customer sales or optimization of existing customer deployments.

•      Builds lasting relationships through effective technical engagement in technical presales and deployment services, enhancing Partner Experience and helping build Partner competency and capacity.

•      Cultivates Trusted Advisor Relationship to accelerate Partner adoption and productive use/development of Microsoft solutions.

Delivers 1:1 or 1:Many Advisory Services to aid with Technical Presales, Education or Deployment Services

•      Performs scoping activities and reacts confidently on Partner requests.

•      Takes on requests with medium to high level of complexity and resolves majority on first contact.

•      Leads structured 1:Many events and takes an active role in presenting content.

•      On occasion, may present face-to-face events as required.

•      Delivers 1:1 & 1:Many services with good efficiency regarding minutes per incident (MPI) / preparation time.

•      Contributes to technical triage and technical reviews in area of expertise.

Maintains Solution Area Readiness and Technical Expertise

•      Maintains up-to-date technical/ industry knowledge and demonstrate “Experienced” or “Expert” technical expertise of Solution Area.

•      Shares knowledge and resources globally.

•      Develops best practices for Solution Areas and develop/ deliver internal tech-talks/ brown-bags at level to improve team readiness.

•      Delivers internal Train the Trainer (TTT) as needed for Partner Solution Consultants (PSCs) to be ready for technical content.

Participates in Offering Development  

•      Identifies and develops content for compete and emerging technologies (White paper, KB Articles & blogging) on respective Solution Area.

•      Customizes content for presentations, demos, labs & case studies on respective Solution Areas.

•      Contributes to content review of global Intellectual Property (IP)/Content from an “Experienced” technical level.

•      Creates scope documents that clearly describe the vision for local projects.

•      Understands the overall business vision and provides contribution and feedback to the IP project team.

Knowledge, Skills, and Abilities:

•      At least 3 - 5 years related technical experience in Windows Client and Server Deployment including deep technical knowledge of, and real world experience in Microsoft Hyper-V solutions.

 

Basic Qualifications:

3+ years technical experience in Windows Client and/or Server

Relevant workloads include Server Virtualization, Windows Client Deployment, Management, Security and Microsoft Cloud Solution Provider (CSP) scenarios:

o      Windows client deployment including deployment to Microsoft Surface devices

o      Microsoft Deployment Toolkit including image creation and automation

o      System Center Configuration Manager experience would be a plus

o      Windows 10 Credential Guard, Device Guard, and related security technologies

o      Hyper-V

o      Storage Spaces

o      Failover clustering

o      VDI and Remote Desktop Services, including RDS deployment in Azure

•      A proven understanding of Microsoft Partner needs, business knowledge and demonstrated engagement experience.

•      Previous Consulting or Presales Architect experience is a plus.

•      Expertise in analytical thinking and problem solving skills, paired with passionate spirit for new technologies and quick learning skills.

•      Ability of identifying gap, creating approach of addressing challenge and driving for results while maintaining the highest quality standards.

•      Ability of providing technical mentorship in respective solution area, and formulating skill development roadmap by technology or solution area.

•      Ability to positively impact and influence people around the world through effective coaching and quality management.

•      Excellent/ Effective communication, stakeholder management, cross boundary collaboration and organizational skills.

•      Exceptional oral, written, presentation, and interpersonal communication skills in English.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.