Operations Account Manager (French)

Job description

Location: Dublin

Group: EOC Customer, Partner & Field Operations

At Microsoft, our mission is to enable people and businesses throughout the world to realize their full potential.

We are looking for an energetic, passionate and experienced Operations Account Manager (OAM) to join our Dublin based Europe, Middle East & Africa (EMEA) Operations team, supporting the Microsoft Commercial, Cloud and Dynamics business.

Our Customer, Partner & Field (CP&F) Operations Account Managers are passionate about delivering world class customer and partner experiences. Microsoft Channel Partners sell, deploy, host and provide support services for software across industry leading products such as Office 365, Azure and Dynamics 365. Acting as an operations consultant for Microsoft processes, policies and systems, the Operations Account Manager is a critical business partner for in-country sales executives, leadership teams and channels partners, helping them grow their business by providing deep business insight and support right from agreement signature to cash collection.  

Microsoft offers unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Responsibilities:

Serve as an operations consultant for your assigned market, acting as a thought leader, and drive a thorough understanding of Microsoft’s market priorities, ensuring operations market plans are aligned.

Become an expert in Microsoft products and programs across the Commercial, Cloud and Dynamics business.

Develop impactful relationships with in-country sales executives, leadership teams and channel partners across EMEA to deliver a best in class operations experience.

Ensure partners are prepared and trained for changes to operations processes, policies and systems.

Capture partner feedback and effectively represent the “voice of the customer” to drive improvements across multiple departments within Microsoft.

Identify opportunities and leverage best practices to drive improvements that result in business benefits for Microsoft and our customers and partners.

Drive awareness of the operational support channels across your market and act as the market escalation point for any operational issues related to agreement, order and query processing.

Collaborate with in-country sales teams and channel partners through the ‘order to cash’ process ensuring all valid deals are processed within forecasted fiscal period, while also meeting compliance and customer requirements.

Requirements:

Fluent in French & English  

2 - 4 years’ experience working in an operations environment (Account management or Consulting)  

Energy, Passion, Curiosity, Ambition and Drive

Excellent communicator

Passion for building and managing lasting customer and partner relationships

Customer obsessed: Puts the customer at the centre of everything

Ability to learn quickly, be adaptable and deal with ambiguity

Passionate about technology, innovation and leading change

Strategic thinker who can reason through a problem and execute on solutions

Experience of working in cloud/online based businesses a distinct advantage

Process and project management skills and experience

Cost conscious

Growth mindset: Passion to learn and grow

BS/BA degree preferred

Flexibility to travel

Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be

welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.