Exchange Support Engineer with German

Job description

Exchange Support Engineer with German

At Microsoft CSS (Customer Service and Support), the sentence: “That’s not our problem” doesn’t exist in our lexicon.   With more than 4,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages. The CSS (Customer Service and Support)   located in Timisoara and Bucharest, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers.

Since the CSS (Customer Service and Support)   is a continuous learning environment, we’ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed.   Moreover, you will be actively involved with mentoring, training and collaborating with other Engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers

Contract: Outsourced Employment Contract

Location: Timisoara/Bucharest

Responsibilities:

•      Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;

•      Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;

•      Build customer and partner loyalty through customer orientation, responsiveness and accountability;

•      Work in an international environment and collaborate with your team to provide high-level support;

•      Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;

•      Develop and deliver internal and customer or others (e.g.: students) technical trainings/workshops in specialty areas;

•      Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)

•      Work with local marketing people for product feedback, new product launches.

You will need to have:

•      Design, administration and/or support experience with Microsoft Exchange (2000 / 2003 / 2007 / 2010)

•      Knowledge of Microsoft Exchange concepts like Mailbox and Public Folder Databases, Mail Routing and messaging protocols, Clustering and Redundancy, performance tuning and hardware design

•      Background of working with Windows Server 2003 or 2008, including IIS6 or IIS7

•      Knowledge of Active Directory and TCP/IP Networking

•      Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions

•      Familiar with troubleshooting tools like ExBPA, Perfmon, Network tracing

•      Knowledge of other messaging systems e.g. Lotus Notes, PostFix, QMail, etc

•      Strong working knowledge of English and German (verbal and written) is a must

In return we will give you:

•      Training:   On-going In-depth training with current and emerging products and technologies

•      Benefits:   Life insurance, medical program, Sports benefits, Lunch vouchers

•      Compensation: Competitive salary package

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Please note that your resume will be entered in our data base and may be used in further recruitment events.