Technical Support (Oracle EBS)

Job description

Technical Support (Oracle EBS)

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Our purpose at Michelin is to offer humanity a better way forward. We are a leading industry company, and we have 3 main strategies: with, around and beyond tires with solutions for a wide variety of vehicles: airplanes, cars, bicycles, motorcycles, excavators; also, for the mining, agricultural, construction and heavy sectors. We also offer fleet management services through technological solutions that allow us to improve their performance; and finally, we help improve travel experiences through maps, travel guides and through our global known Michelin stars. 

With our global headquarters located in Clermont-Ferrand, France and several regional HQ, locations, and sites throughout the world in in more than 170 countries our team is more than 125,000 colleagues and together we continue writing our story of more than 130 years. 

 

We invite you to join our team in the following role:

Oracle Support Analyst  

Which is your mission?  

You will resolve incidents through tickets that will be service requests, you will help analyze the problem to find the root causes related to the incidents, you must contribute to the continuous improvement of the application. 

How will your daily routine looks like?  

·  Incident management: you will identify the impact and validate the priority of the incident on the system by performing technical and functional analyzes. 

·  Management of service requests - Support requests that are attended or forwarded to an available collaborator by you.  

·  Problem management - you will analyze the causes linked to the incidents.

What do you need to successfully contribute to our purpose?  

·  Oracle EBS version 12 experience is a must.  

·  At least 1 year of Order to Cash Oracle´s module. ( Inventory, Order Management, Shipping Execution, Account Receivables, Credit Management, Advanced Pricing and Trade management) 

·  English proficiency 

·  Conocimientos técnicos básicos (PL/SQL y tablas Oracle RDBMS) 

·  Basic technical knowledge (PL/SQL and Oracle RDBMS tables) 

·  Experience using any ticket management tool (Remedy/Maximo/Service Now) 

Moving forward is about personal fulfillment too, it is capitalizing your strengths and interests and having the opportunity of sharing value through your uniqueness; because your age, nationality, religion, gender, sexual orientation, or marital status is the key differentiator for the diversity we embrace. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion.