Technical Specialist 2

Job description

Technical Specialist 2

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Path and experience desired:

·  More than 10 years in IT.
·  Minimum of 5 years of experience in IT Infrastructure Operations.
·  Minimum of 5 years of project management.
·  Autonomy to manage your daily tasks.
·  ITIL foundation certified.
·  Knowledge of the IT Infrastructure & IT Systems (Any Certification is a plus).
·  Knowledge of ServiceNow is a plus.
·  Knowledge of Active directory / LDAP is a plus.
·  Knowledge of Windows or Linux OS is a plus.
·  Knowledge of cloud providers like Azure, AWS, OCI and others is a plus.
·  Knowledge of security frameworks like CIS, NIST, ISO is a plus.
·  Knowledge of network architecture is a plus.
·  Ability to analyze, challenge
·  Able to create PowerPoint presentation.

Recommended employee names (Optional)

·  NA

Metier Competencies: IT

·  Main activities
·  Manage part of the Michelin Group RUN team's follow-up activities.
·  Contribute to transformation projects.
·  Manage technical and organizational relations with old and new subcontractors.
·  Participate in certain operational committees.
·  Collaborate with other teams on reversibility.
·  Contribute to the follow-up of service requests.
·  Contribute to change management approval and execution.
·  Contribute to the follow-up of major incidents and problems & associated RCA.
·  Contribute to provisioning and capacity management.
·  Contribute to the optimization of ITIL processes.

Team

·  Respect team rules and rituals.
·  Participate to ongoing reflection on team organization to improve efficiency.
·  Review / Assess workload estimates.
·  Participate in the choice and assignment of topics/tasks to be covered either in the operations or related to the reversibility action plan.

Competences required

·  Able to communicate effectively, with internal or external teams, in written and oral format
·  Listens to constructive feedback and incorporates suggestions to achieve collective objectives
·  Soft skills
·  Excellent written, verbal, and interpersonal skills
·  Self-motivated and be able to produce and perform with minimal supervision as well
·  Curiosity
·  Rigor, well organized

Ability to take decisions

·  Must be able to deal with stakeholders, to challenge (Michelin teams or Providers)
·  Ability to quickly adapt to changes
·  Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Operational & behavioral skills

·  Customer oriented.
·  Ability to communicate efficiently with the team members and stakeholders.
·  Willingness to continuous improvement.
·  Helping others.
·  Ability to negotiate with stakeholders and partners, adapting to their expectations, needs and constraints.