Customer Service Advisor with Bulgarian

Job description

Customer Service Advisor with Bulgarian

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This role is based in the  Michelin Europe Central and Central Asia HQ  in Bucharest, where our colleagues deliver excellence in Marketing and Sales, Quality, Cartography, IS/IT, Communication, Personnel, Finance, Service to Customer, Legal and Purchasing.  

What will you do?

Ensure the customer relationship by call in order to respect the defined level of service quality:

· 
give priority to customer incoming calls;

· 
ensure service continuity;

· 
adapt the call duration depending on customers;

· 
prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);

· 
give an answer at any customer inquiry;

Ensure order management and customer portfolio monitoring:

· 
take into account the initial need of customers, answer by proposing (if necessary) alternative solutions and giving information on scheduled ship date;

· 
validate and record orders according to available offers for this customer (products and services) according to instructions;

· 
if necessary, plan shipments (schedule orders) with the customer and optimize logistics resources;

· 
execute effectively specific offers, orders and process specific related activities;

· 
manage customer order portfolio;

Ensure liaison and additional action of field/ commercial teams:

· 
bring support to sales force, track and execute actions in this scope.

What we're looking for:

· 
Native Bulgarian speaker;

· 
English at an advanced level;

· 
Strong communication skills and customer orientation.

· 
Previous experience in a similar role would be a strong advantage.

· 
Negotiations skills & problem solving attitude.

In Michelin, we offer:

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A multicultural environment based on respect and transparency;

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Commercial bonus, rent support, language bonus, group bonus;

· 
Meal vouchers and lunch discount;

· 
Private medical subscription;

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Deduction of vacation costs;

· 
Dedicated commercial offers from our partners;

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

· 
We have a phone call to get to know each other;

· 
We hold assessments to see your language skills and competencies;

· 
We meet in a face to face (or online, depending on the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you an offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from  collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a  tailored professional journey  across units and countries.

What drives us is the spirit of unlimited  innovation , which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.