Customer Service Advisor (Oversea Customers)

Job description

Customer Service Advisor (Oversea Customers)

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MISSION :  Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction. It includes forecast requirement, order and logistic execution and customer request  management

KEY EXPECTED ACHIEVEMENTS

· 
Sales order creation, modification, cancellation

· 
Delivers ordered products to customers with the documents

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Manage, follow up complaint from customers until the case closed.

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Create and send order weekly after receipt of allocation in system by Supply Chain team

· 
Clearance of obstacles to order sending eg credit blocks

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Issue Invoice, CN/DN to customers

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Prepare documents based on customers’ requirements

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Treatment for special discount and sales promotion

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To treat, response, and follow up to customer’s inquiries

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To complete and submit form to Credit Department after notification by KAM : Create new customer account, change/update details of existing customer

· 
Generate sales reports to Key Account Managers, Commercial Director & customers

· 
Monitor back order/pending order/DCNE

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Monitor/balance GIT in Hub company

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Monitor and follow up stock in order to expedite the shipment to customers

REQUIREMENTS

· 
Bachelor’s degree in Business, Logistics or related fields

· 
A minimum of 1 year experience in customer service or logistics field

· 
Excellent service minded and customer focus

· 
Strong communication, analytical and problem solving skills

· 
Proactive approach to finding solutions, can-do attitude

· 
Native speakers of Thai with strong communication in English

Office : The 9th Tower (MRT Rama 9)

Flexible Working Hour and Work from Home policy

** Only shortlisted candidates will be contacted **