Concession Sales Associate

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

                                                                                               

Job Title:     Sales Associate - Concession                                                                               

Reports to: Store Manager – Sales Supervisor  - Concession

Division:     Concession, Retail                                                      

MAIN JOB OBJECTIVE

Responsible for achieving and exceeding sales plans, driving full price sales, and maintaining visual merchandising standards in the Michael Kors wholesale shop-in-shop.  Partners with department store (retail partner) associates for the benefit of the Michael Kors concession store business.

ESSENTIAL JOB RESPONSIBILITIES

Sales Generation:

·  Meet and exceed shop-in-shop sales plans through effective application of Michael Kors’ selling strategies and customer service techniques
·  Track best and worst sellers in order to increase full price sales
·  Identify and communicate product and inventory needs in a timely manner

Visual Merchandising:

·  Implement and maintain all brand standards as directed in the Visual Merchandising guideline

Customer Service:

·  Engage every customer within the shop-in-shop by utilizing Michael Kors’ Elevate sellin strategies and customer service techniques
·  Drive sales through utilizing a clientele book and developing a personal client database
·  Resolve all client problems and complaints quickly and effectively
·  Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Operations:

·  Ensure shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
·  Work with retail partner to ensure all visual graphics are current
·  Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
·  Record cash drawers at the beginning and end of shifts to ensure that amounts are correct and all registers contain adequate change
·  Issue receipts, refunds, credits, or change due to customers

COMPETENCIES

Collaboration :

·  Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition.

Communication:

·  Adapts communication style, tools and approach to meet the needs of different audiences and levels in the organization.

Drive for Results: 

·  Leads self and others in setting and attaining stretch goals within a continually evolving environment. Overcomes obstacles and takes responsibility for outcomes.

Entrepreneurial: 

·  Makes things happen for the business using out-of-the box thinking and a willingness to take risks.  Continually looks for ways to innovate or take existing products, processes and services to a new level.

Flexible Learner :

·  Adapts to a continually evolving work environment by being open to new learning opportunities and feedback.

Functional Skills :

·  Applies up-to-date professional and technical knowledge and expertise to business problems.

REQUIREMENTS

·  University degree and a minimum of 1+ year(s) experience preferred
·  Excellent interpersonal and communication skills
·  Strong fashion sense
·  General knowledge of Retail Math and reporting
·  Good command of English

We are an Equal Opportunity Employer M/D/F/V