Assistant Store Manager, Bicester Village Oxfordshire (Chinese speaking)

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

RESPONSIBILITIES

SALES GENERATION:

·  Meet personal and store sales goals
·  Assist in the tracking, monitoring, and communication of business results
·  Ensure an elevated level of sales and service is  practiced by all associates; lead by example
·  Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
·  Ensure all sales related policies and procedures are maintained
·  Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling team
·  Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE:

·  Ensure all associates provide the highest level of customer service
·  Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books
·  Resolve all client problems and complaints quickly and effectively
·  Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

OPERATIONS:

·  Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
·  Support and assist in team training in all areas of appropriate register usage and maintenance
·  Understand and properly execute all management register functions
·  Participate in inventories
·  Understand and execute cash control procedures including:

MERCHANDISING/VISUAL:

·  Assist in the implementation and maintenance of all merchandising/ visual directives
·  Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
·  Ensure deliveries are properly processed in a timely manner
·  Identify and communicate product concerns in a timely manner
·  Communicate inventory needs to support the business goal

HUMAN RESOURCES:

·  Assist in the recruitment, training and development of team
·  Assist in ensuring the integrity of payroll and the payroll process
·  Continually evaluate the performance of each associate and provide constant feedback to ensure results
·  Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
·  Support and provide follow-up for all training programs, seminars etc.
·  Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

We are an Equal Opportunity Employer M/D/F/V