Customer Service Representative

Job description

Are you passionate and committed to delivering amazing customer service? ... Then come and join the Revolution!

At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities that are in keeping with our values of providing genuinely professional and amazing customer service, alongside strong teamwork. You’ll often be the first colleague people meet when they enter the store, so you will take every opportunity to turn a potential customer into a fan!

Our store colleagues focus on the customer all the time, every time because they care about our customers, and we kill any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot.

With ambitious growth targets and a plan to open 200 stores in the next 10 years, we offer a truly unique career opportunity and a potentially fast paced and explosive career.

Right from the start, we’ll give you full training and great support, so you don’t need previous experience of finance or banking, but you must have experience of delivering outstanding customer service. You’ll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all!

In return we will make sure that you’re well rewarded, with a competitive salary, generous holiday allowance, non-contributory pension scheme, and bonus scheme.

Your Responsibilities

• Greeting and welcoming customers
• Building relationships with customers that create fans
• Finding solutions for customers and advising them on our services
• Account opening (personal and business) and providing loan and credit card facilities
• Participating in our events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)
• Helping customers with the Magic Money Machine and Safe Deposit boxes

Competencies & Experience

• Ability to deliver an excellent customer experience in a very active environment
• Strong communication and relationship building skills
• Good eye for detail
• Previous banking experience may be a bonus

We would love to hear from you if you would like to do this role on a part-time basis. Please note that you will need to be available full-time for the initial two weeks training.