Contact Centre Representative
Graduate job London (Greater London)
Job description
Are you passionate and committed to delivering amazing customer service? ... Then come and join the Revolution!
At Metro Bank we are looking for talented Amaze Direct colleagues who display outstanding qualities that are in keeping with our values of providing professional and amazing customer service, delivering solutions for all of Metro Bank’s customers banking queries.
You’ll often be the first point of contact, so you will take every opportunity to turn a potential customer into a fan!
Right from the start, we’ll give you full training and great support, so you don’t need previous experience of finance or banking, but you must be able to deliver outstanding customer service.
In return we will make sure that you’re well rewarded, with a competitive salary, generous holiday allowance, non-contributory pension scheme, bonus scheme and fantastic career opportunities.
Job Profile:
To be part of a team of Amaze Direct Representatives that deliver against the performance & service requirements of Metro Bank and who understands and demonstrates our Culture, Values and Behaviours within the Contact Centre, delivering Amaze(ing) Customer Service.
Your Responsibilities:
- Ensuring Customers are turned into FANS by delivering Amaze(ing) Customer Service on the phone
- Meeting call performance SLAs in line with the business goals and your objectives
- Tasks and admin are completed within SLA, accurately and to professional standards with high attention to detail and quality.
- Always putting the Customer first, aiming for 'first call resolution’.
- Ensure that Perfect Call scores (quality measure) exceed minimum standards.
Competencies and Experience:
- Experience of working in a Contact Centre, preferably Financial Services
- Outstanding Customer Service ethos
- Amazing attention to detail
- Good interpersonal skills and enjoy working as part of a team