Operations Team Analyst – 12 Month Fixed Term Contract

Job description

Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. If you thrive on challenge, are passionate about delivering quality service, love solving problems, and truly enjoy connecting with people, we encourage you to explore the many job opportunities available through Mercer. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital. MMC has over 57,000 employees worldwide and annual revenue exceeding $13 billion. For more information, visit www.mercer.com or follow Mercer on Twitter ************@*******.**

Role Focus

·  Provide administration and analytical support to the Operations Team in order to achieve the EH&B business goals
·  Provide HBB helpdesk support and act as a point of reference for user queries in relation to HBB and related systems and process
·  Develop and deliver Management information (MI) as requested by the business
·  Participation in process and system related projects as requested by the business

Role Responsibilities:

Operational

·  Support HBB user group with HBB system and operational issues by
·  Managing change requests, system updates and general data maintenance
·  Tracking system and maintenance issues
·  Contact colleagues via email or phone for HBB issues
·  Assist in the creation of operational standards/ procedures and user training documentation
·  Prepared reports and guides for issue to the users
·  Maintenance and development of system data fields and administrative functions
·  Testing updates to the HBB system
·  Support the business in the production of MI
·  Assist team leader in the generation of communications to business on system and process related issues
·  Assist the team leader in the generation and maintenance of Target Operating Model processes
·  Develop project management skills
·  Produce mail shots for the business as and when required
·  Maintenance of HBB Template documents and reports and consideration as to how HBB can drive efficiencies within documents
·  Maintenance of the EH&B operations page of the Europac site
·  Maintenance of the compliance records for delivery to the Operations Compliance Manager

Client

·  Timely delivery of relevant information to clients via mailshots
·  Maintenance of all client related template documents
·  Process AML verification for clients

Financials

·  Maintenance of the aggregator system including liaison with insurers to obtain the right input data
·  Building reports to deliver financial information

People

·  Support Operations Development consultant on people tracking within the business
·  Provide HBB training and support to both users and superusers
·  Maintenance of the Threshold Competency records

Desired profile

Skills Profile

·  Good written and oral communication skills
·  Excellent working knowledge of Microsoft Office including excel
·  Ability to work on own and as part of a team
·  Ability to establish a good rapport with users
·  Good planning and organisation skills and ability to work to deadlines
·  Excellent time management skills
·  Accuracy and attention to detail are essential
·  Ability to prioritise own workloads
·  Experience of SQL and Crystal Reports desirable
·  Good analytical skills

Role Focus

·  Deal with routine queries and escalate as appropriate
·  Support and deliver agreed MI
·  Manage own work on aspects of projects as part of project team

Operational

·  Ability to report system problems clearly and in a timely manner
·  Ability to draft training documentation
·  Responsible for ensuring records are maintained

Client

·  Support team in the gathering of information to assist with mailshots

Financial

·  Support team in delivery of chargeable activities such as mailshots
·  Provide admin support on financial reports

People

·  Develop excellent rapport with end users

Skills

·  Basic understanding of business reporting requirements
·  Good technical understanding of SQL and reporting software