Talent Branding and Acquisition Manager

Job description

OPERATIONS

Ø Participate in the planning of training needs based on the assigned annual budget.
Ø Promote the use of the Emeliá training platform and guarantee compliance with mandatory training. Manage the EMeliá platform with the training manager role.
Ø Coordinate the adaptation of the onboarding procedure and supervise that it is carried out consistently (welcome email, welcome kit, training sessions, Meliá Buddy, etc). Train department heads in the onboarding procedure.
Ø Propose and supervise on-the-job and legislative training in hotels, based on the detection of needs carried out.
Ø Manage and lead the training of pre-openings and re-brandings, following the guidelines provided.
Ø Ensure the correct implementation of service culture training in hotels, in coordination with the GEX area.
Ø Maintain a regular relationship with the RLT of each centre on training and development issues.
Ø Oversee the introduction of training data in DIGITAL SPACE to ensure that all training carried out in the hotels is recorded.
Ø Coordinate and validate the identification of talent in hotels together with department heads, based on the guidelines and tools defined.
Ø Talent Map: ensure the introduction of data periodically.
Ø Ensure the proper execution of the individual Development Plans (PTP and JTP) together with the mentor and carry out follow-up/coaching sessions with the participant.
Ø Identify and submit proposals of future candidates for Management, validated by the General Manager, to the HR Partner, for approval and action plan.
Ø Organise and plan the subsidised training of the hotel, based on the annual catalogue and in coordination with the Management and the RLT of the hotel (in countries where it applies).
Ø Track all training and development metrics.
Ø Control and ensure the quality of training providers, if necessary.
Ø Share feedback with the HR Manager of the hotel on the evolution of the associates in the development plan.
Ø Support the L&T development area in the identification of future taskforce.
Ø Ensure that the documentation associated with face-to-face training is kept up to date (signature of attendance, records, invoices, etc.)
Ø Information and updates on market trends and benchmarks Development of other compset companies.

ECONOMIC-FINANCIAL

Ø Be knowledgeable of their department's budget
Ø Support the head of department in the preparation of projections.
Ø Is knowledgeable of the economic results of the hotel and the economic results of their department, as well as the deviations vs. budget/projection.
Ø Ensure the fulfilment of the economic goals established in the department and being aware of the economic goals of the hotel, as well as their fulfilment.
Ø Support the head of department in the placing of orders following the established procedure, as well as in the control of materials and services.

TALENT BRANDING

Ø Identify new local schools for internship management and establish trusting relationships with them with a medium-long-term vision.
Ø Identify the internship opportunities that their hotels can offer.
Ø Conduct visits to Educational Centres to present MHI and identify junior talent. Promote events within the hotel to welcome students and showcase the Company’s employer brand.
Ø Ensure, together with HoDs, the correct experience of trainees and their final monitoring and evaluation.
Ø Keep the global SharePoint up to date – before, during and at the end of each student’s internship-.
Ø Execute actions in the CO/Hotel, related to the marketing campaigns launched by HRHS.
Ø Generate graphic documents of memorable moments for OC teams, either directly or indirectly, so they can be valued and shared through Meliá Careers. Secure image rights authorisations according to legislation.
Ø Amplify offers and promote their dissemination in the social media profiles of associates and HoDs.
Ø Promote employer CSR actions within their scope of action.
Ø Keeps informed and updated on market trends and benchmarking of other companies in the compset.

TALENT ACQUISITION

Ø Control, track and agility of talent acquisition processes within its Operations Centres, with functional reporting to TBA HS.
Ø Conduct recruitment and selection of OC Executive Committees for the final decision of the MD and HR Partner (PUJ) or HR Manager or DOPs, as well as destination HS, for the final decision of the area. Responsible for and/or coordinate publication (internal and external) in the relevant recruitment sources as required.
Ø Perform the selection of Operational Heads, being able to execute them live, or supervise the execution carried out by the OC, according to the destination’s circumstances. In any case, he/she is responsible for these processes' progress, speed and closure.
Ø Ensure proper distribution of selection processes among OC Recruiters, reassigning processes among them to maximise resources and opportunities.
Ø Monitor the recruitment and selection of core personnel carried out entirely in the OC, ensuring a truthful and up-to-date recruitment forecast.
Ø Provide support in coordinating staff transfers between the hotels in the operations centre (travel management, re-invoicing, etc.).
Ø He/she is the contact person for the Recruiters of other OC to exchange appropriate curriculum and knowledge about the candidates ensuring the rigour and confidentiality of the same.
Ø Participate in negotiating and proposing suppliers and local agreements in coordination with HR-HS.
Ø Collect recruitment and selection KPIs.

COMPENSATION AND BENEFITS

Ø Make salary proposals for new employees to Compensation.
Ø Produce the offer letter according to the predefined process and formats.

OPENINGS AND DISAFFILIATIONS

Ø Execute all tasks corresponding to the preopening phase of the hotel's Talent Branding & Acquisition area, following the guidelines provided by Operations and HRHS.

TEAM MANAGEMENT

Ø Lead a direct team of specialists as well as, in a hierarchical/functional manner, hotel specialists.
Ø Ensure the Onboarding of Talent Acquisition Heads, ensuring the Meliá promise to the candidate, their training and alignment with the area.
Ø Guide and support their team leaders to set priorities in each of the Company’s critical groups.
Ø Participate in defining, implementing and monitoring the Action Plans of the different destinations.
Ø Perform the PR to their hierarchical team and participate in the PR of their functional team.
Ø Ensure the training of TBA teams globally, designing and adapting content and training sessions to current needs and trends.

CUSTOMER EXPERIENCE

Ø Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to their department.
Ø Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
Ø Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
Ø Be knowledgeable and share with the team the objectives of the Voice of the Customer and to ensure their fulfilment, supporting in the creation and definition of improvement plans if necessary.
Ø Be knowledgeable with the Sensory Architecture established for their areas and ensure compliance with it.
Ø Be knowledgeable of the hotel's services and facilities as well as the entertainment programme, experiences and events, ensuring that the team has all the information to be able to promote them to guests.

SUSTAINABILITY

Ø Ensure the training and awareness of the hotel team on sustainability issues.
Ø Implement employability initiatives for groups at risk of exclusion.
Ø Ensure compliance with regulations on the employment of people with disabilities (if applicable).
Ø Ensure the veracity of the reported information related to persons manually through the available tools

HEALTH & SAFETY// HEALTHY WORKPLACE

Ø Be knowledgeable of the hotel’s evacuation plan.
Ø Support in the responsibilities assigned to them in the Centre's Self-Protection Manual or local equivalent in other countries.
Ø Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
Ø Be knowledgeable of the individual protection equipment of the department and to support in its correct implementation and use by means of the corresponding training actions.
Ø Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Desired profile

}

About Meliá Hotels International

En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.