RECEPTIONIST - Gran Melià Palazzo Cordusio

Job description

Key Responsibilities:
* Greet, check-in, and check-out guests in a professional, friendly manner
* Handle payments and transactions following established procedures
* Register guests, issue room keys, and provide service information
* Upsell rooms and services to increase hotel revenue
* Address guest complaints and implement service recovery to ensure satisfaction
* Perform other duties as needed by the Front Office Department


Requirements:
* 1+ year experience in a hotel or resort front office role
* Flexible availability for various shifts, including nights, weekends, and holidays
* Fluent in English (additional languages preferred)
* Strong passion for hospitality and interpersonal communication skills

Desired profile

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About Meliá Hotels International

At Meliá we are all Very Inspiring People, great professionals who make everyday life easier and more exceptional. From newcomers to veterans, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to creating your future wherever you wish.