Housekeeping Manager - Palazzo Cordusio Gran Melia Hotel

Job description

MISSION: Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively. 

Main responsibilities:
* Lead and oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and maintenance in guest rooms and public areas
* Plan, organize, and supervise daily activities of the housekeeping team, including scheduling shifts based on occupancy and operational needs
* Monitor service quality through guest feedback platforms and internal audits, implementing continuous improvement actions
* Ensure proper control and management of linens, amenities, cleaning products, and housekeeping supplies
* Supervise inventory processes and ensure accurate stock control and cost efficiency
* Coordinate closely with Front Office, F&B, and Guest Experience teams to ensure seamless service, including VIP room inspections and special requests
* Manage and resolve guest complaints with professionalism, ensuring guest satisfaction and service recovery
* Ensure the correct implementation of deep cleaning and preventive maintenance programs
* Guarantee compliance with brand standards, operational procedures, and health & safety regulations
* Support the preparation, monitoring, and achievement of the department’s budget and financial goals
* Analyse departmental performance, identifying opportunities to improve efficiency and profitability
* Lead, motivate, and develop the housekeeping team through training, coaching, and performance evaluations
* Participate actively in recruitment, talent development, and employee engagement initiatives


What are we looking for?:
* Degree or diploma in Hospitality, Tourism, or a related field preferred
* Advanced English; additional languages are a plus
* Minimum 2 years of experience in a similar role or solid experience within a Housekeeping department
* Strong knowledge of housekeeping operations, hotel procedures, and management systems
* Proven leadership and team management skills
* Excellent organizational, problem-solving, and communication abilities
* Strong attention to detail and commitment to delivering outstanding guest service
* Proactive mindset with a focus on continuous improvement and innovation

Desired profile

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About Meliá Hotels International

At Meliá, we pride ourselves on being a community of Very Inspiring People.

Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant culture.

Working at Meliá is not just a job; it’s an opportunity for continuous personal and professional growth. We believe in nurturing potential and empowering our employees to shape their futures in a dynamic and supportive environment. With a focus on innovation and excellence, we invite you to join us in creating memorable experiences for our guests, while also embarking on your own journey of discovery and achievement.