Guest Service Line - Palazzo Cordusio a Gran Melia' Hotel

Job description

Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.

Key Responsibilities:
* Manage guest requests via telephone and personalize their experiences.
* Offer tailored services and apply upselling techniques.
* Handle customer incidents and adhere to departmental standards.
* Utilize management tools and follow improvement plans based on customer feedback.
* Ensure health and safety protocols are followed.


Requirements:
* Education: Training in Tourism, Hospitality, Marketing, or similar.
* Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
* Experience: 2 years in a similar external role, and at least 1 year in a customer-facing department.

Desired profile

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About Meliá Hotels International

At Meliá we are all Very Inspiring People, great professionals who make everyday life easier and more exceptional. From newcomers to veterans, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to creating your future wherever you wish.