Front Office Supervisor - INNSiDE Amsterdam

Job description

What will I be doing?

As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department.

Keep in mind you will work in shifts, including weekends and holidays!

Who are we looking for?

Passionate and energetic individual
Previous experience in a similar role
Be creative and implement new ideas and procedures to improve guest and employee satisfaction
Ideally experience with Opera PMS

Desired profile

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About Meliá Hotels International

At Meliá we are all Very Inspiring People, great professionals who make everyday life easier and more exceptional. From newcomers to veterans, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to creating your future wherever you wish.