Front Office Intern - INNSiDE Amsterdam

Job description

Job description:
As an FO trainee you will ensure accurate and efficient running of the Front Desk. Respond to Guest queries in a timely and efficient manner. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. 

What are the main tasks you are responsible for?
* Welcome customers and guests in a warm and friendly manner. 
* Team working. 
* Verifying guests’ registration information, processing payments, issuing room keys, and directing guests to rooms. 
* Performing duties on a daily checklist. 
* Collaborating and communicating with other internal departments to ensure guest satisfaction. (HSK/RES/F&B/Sales/Groups.) 
* Receiving and delivering all incoming and outgoing mail and packages. 
* Complying with company procedures and safety policies. 


What are we looking for?
Keep in mind you will work in shifts, including weekends and holidays!
* Passionate and energetic individuals
* Eager to learn
* Flexible

Desired profile

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About Meliá Hotels International

At Meliá we are all Very Inspiring People, great professionals who make everyday life easier and more exceptional. From newcomers to veterans, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to creating your future wherever you wish.