Customer Service Representative - Polish

Job description

We are looking for a Polish speaking Customer Service Representative for our European Operations Center in Heerlen, the Netherlands.

OUR CHALLENGE

Heerlen houses our largest Distribution Center outside of the U.S. Every day, about 450 professionals in Supply Chain Management, Purchasing, Warehousing and Logistics work closely together to order, ship and deliver around 50.000 medical products and devices to hospitals around the world. Our Customer Service Team forms the business contact for purchase orders and inquiries for customers in Europe, Middle East, Africa, Asia and Latin America. In close co-operation with business managers, finance departments, distributions centers, shipping department and supply chain, we ensure excellent quality, swift delivery and ultimately our patients' safety and health! We are currently recruiting for a fulltime Customer Service Representative to work cross business.

OUR OFFER

We are looking for fulltime, Polish native, Customer Service Representatives to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!
We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash  processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support.

We expect you to be able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction.

You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with BO teams.

Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.
YOUR CAREER

Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

ABOUT MEDTRONIC
Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.

Medtronic is a $27.8b company with 85,000+ employees in more than 160 countries.

YOUR ANSWER
Is this the position you were waiting for? Then please apply directly online!

Desired profile

YOUR PROFILE
·  Bachelor degree (or at least MBO+)
·  Fluent in Polish and English
·  Fluent in another European Language is highly preferred
·  1 to 3 years’ experience in customer service and order management
·  Excellent communication skills (verbal and written)
·  Computer literacy (MS-Office and preferably SAP/ ERP)