Customer Service Representative - German - Medtronic - Heerlen

Job description

OUR CHALLENGE
Heerlen houses our largest Distribution Center outside of the U.S. Every day, about 450 professionals in Supply Chain Management, Purchasing, Warehousing and Logistics work closely together to order, ship and deliver around 50.000 medical products and devices to hospitals around the world. Our Customer Service Team forms the business contact for purchase orders and inquiries for customers in Europe, Middle East, Africa, Asia and Latin America. In close co-operation with business managers, finance departments, distributions centers, shipping department and supply chain, we ensure excellent quality, swift delivery and ultimately our patients' safety and health!
OUR OFFER
We are continuously looking for fulltime, (near-) native German, Customer Care Operations Representatives to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!
We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support.
We expect you to be able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues.
In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with BO teams.YOUR CAREER
Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

YOUR ANSWER
Is this the position you were waiting for? Then please apply directly online via jobs.medtronic.com. If you have any questions, please contact our Talent Acquisition team at +31(0)45-5664045 or

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Desired profile

YOUR PROFILE
· Bachelor degree (or at least MBO+)
· (Near-) native German and fluent in English
· 1 to 3 years’ experience in customer service and order management
· Excellent communication skills (verbal and written)
· Computer literacy (MS-Office and preferably SAP/ ERP)