Customer Service Coordinator, SH, Jeddah, KSA

Job description

Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.

Medtronic is a $27.8b company with 85,000+ employees in more than 160 countries.

MAINPURPOSE OF JOB

Coordinate all Sales & Marketing activities for a specific business

MAIN JOB DUTIES/RESPONSIBILITIES
|
·  ||Processing orders and communicating them to the relevant business Distribution Center(s) |
·  ||Tracking orders and updating “Order Tracking” spreadsheets. |
·  ||Following up with distribution to ensure complete order processing/invoicing/shipment: request the finance release of the orders that are validated by the sales supervisor or sales manager.  |
·  ||Follow-up on orders processing and ensure that invoices are received and forwarded to the countries. |
·  ||Daily update of the forecast and the invoiced orders, back orders, etc. |
·  ||Work closely with the Customer Service Department in Heerlen to follow-up on back orders |
·  ||Be aware at all times of the YTD sales of the division, forecast of the months/quarters, AOP of the months/quarters/year. |
·  ||Know the accurate amount of orders to be invoiced and the value of items on back order |
·  ||Assist the Sales managers/supervisors in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, etc. |
·  ||Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc. |
·  ||Follow-up on product complaints in a timely manner, products returns, RGA, etc. and ensure replacement orders are received |
·  ||Managing service and repairs logistics and related communication processes |
·  ||Work closely with regulatory to ensure compliance.  Take the lead during products recall, field actions, etc. |
·  ||Attend the weekly calls with Customer Service in Heerlen |
·  ||Update the month end report every last Friday of the month |
·  ||Follow-up on licenses expiry and request renewal 6 months prior to the expiry |
·  ||Request custom packs manufacturing and follow-up on their shipment and invoicing |
·  ||Keep close track on the non-moving packs in EOC and take necessary action with the team |
·  ||Must have a complete knowledge of the products |
·  ||Do the on line trainings in a timely manner

Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.

Medtronic is a $27.8b company with 85,000+ employees in more than 160 countries.

MAINPURPOSE OF JOB

Coordinate all Sales & Marketing activities for a specific business

MAIN JOB DUTIES/RESPONSIBILITIES
|
·  ||Processing orders and communicating them to the relevant business Distribution Center(s) |
·  ||Tracking orders and updating “Order Tracking” spreadsheets. |
·  ||Following up with distribution to ensure complete order processing/invoicing/shipment: request the finance release of the orders that are validated by the sales supervisor or sales manager.  |
·  ||Follow-up on orders processing and ensure that invoices are received and forwarded to the countries. |
·  ||Daily update of the forecast and the invoiced orders, back orders, etc. |
·  ||Work closely with the Customer Service Department in Heerlen to follow-up on back orders |
·  ||Be aware at all times of the YTD sales of the division, forecast of the months/quarters, AOP of the months/quarters/year. |
·  ||Know the accurate amount of orders to be invoiced and the value of items on back order |
·  ||Assist the Sales managers/supervisors in the preparation & submission of Quotations and Tenders, and provide them with the necessary documents, brochures, certificates, etc. |
·  ||Maintaining accurate databases such as price lists, payment requests list, product materials listing, registrations listing (TUV, certificates), etc. |
·  ||Follow-up on product complaints in a timely manner, products returns, RGA, etc. and ensure replacement orders are received |
·  ||Managing service and repairs logistics and related communication processes |
·  ||Work closely with regulatory to ensure compliance.  Take the lead during products recall, field actions, etc. |
·  ||Attend the weekly calls with Customer Service in Heerlen |
·  ||Update the month end report every last Friday of the month |
·  ||Follow-up on licenses expiry and request renewal 6 months prior to the expiry |
·  ||Request custom packs manufacturing and follow-up on their shipment and invoicing |
·  ||Keep close track on the non-moving packs in EOC and take necessary action with the team |
·  ||Must have a complete knowledge of the products |
·  ||Do the on line trainings in a timely manner