Renewals Negotiator

Job description

Job title: Renewals Negotiator

Location: Hammersmith, London

Package: Excellent

An exciting opportunity to join the Marsh & Parsons' Renewals department has arisen. We're looking for a proactive individual, who thrives on working in a fast-paced, competitive environment. Based at our Hammersmith Head Office, you'll be responsible for generating and renewing residential lettings contracts from our substantial existing portfolio.

Key Responsibilities

• Liaise closely with front offices to gain knowledge of the changing markets which will be used as a negotiation tool with landlords.
• Effectively build and maintain relationships with tenants and landlords to encourage repeat business.
• Directly negotiate the contract renewal between tenant and landlord and mediate the discussion to add value to both parties and justify our fees.
• Work closely with landlords to maximise their yield and provide a high quality service in terms of length of tenancy and amount of rent secured.
• Maintain up to date notes of negotiations on the internal system to ensure that other teams are informed of deal progress.
• Coordinate with accounts department to confirm any changes in rent.
• Confirm any changes in rent to the client through letters and emails and ensure a quick turnaround.
• Draw up an accurate Memorandum of Agreement to outline and secure the new terms that have been agreed.
• Send out Memorandum of Agreement to both parties as soon as agreement is reached in order to secure the deal; chase outstanding paperwork until the deal is signed and completed.

Key Skills and Experience

• Personable with a confident phone manner.
• Proven customer service skills.
• Excellent organisation and time management.
• Effective communicator with strong ability to build rapport and relationships.

Competencies

• Highly motivated and self-starter.
• Enthusiasm and drive with strong team ethic.
• Flexible with the ability to adapt to change.
• Emotional intelligence - ambition and drive, combined with humility and team work.
• Ability to influence all levels of stakeholder and communicate clearly.
• Strong business acumen and commercial thinker.
• Resilience and patience in the face of resistance.
• A clear thinker who exhibits passion and enthusiasm for continued improvement in their office.
• Ability to respond positively to challenges.
• Creative thinker and innovator