Technical Service Veterinarian (16 Month Contract & Remote Based)

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Mars Canada is a subsidiary of the US family-owned business known as Mars, Incorporated, one of the leading global manufacturers of branded products. Established in the late 1940's, our three segments – Petcare, Mars Wrigley Confectionary and Food help Canadians celebrate life everyday through food experiences. We are an organization that is guided by our Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. It is putting these principles into action that allows us to make a difference to people and the planet, through our performance.

*This is a 16 month contract assignment and is able to be based remotely, however, preference is to sit at the Guelph site.

Job Purpose:
Royal Canin is a value-driven company that considers the true needs of the pet in the development of dog and cat nutritional products. Scientific & Corporate Affairs is at the heart of Royal Canin, inspiring the passion and advancing and sharing the science required to develop and deliver the best pet nutrition.

A Technical Services Veterinarian is responsible for providing technical expertise on the Case Consultation Service, and generating insight back into the business. Additionally, they represent and promote both Royal Canin and its products to the veterinary profession by liaising with key opinion leaders, veterinary schools and animal health technician colleges. They are responsible for participating in strategic planning sessions in a cross-business product planning team, implementing the marketing business plan and developing and executing training sessions and materials.

Key Responsibilities:
• Provide technical support to the veterinary community (veterinarians, veterinary technicians and support staff) through the Veterinary Case Consultation Service encompassing dietary recommendations and clinical case management, combining precise nutrition and current Gold Standard medical approaches
• Develop technical training programs and internal and external resources as required for various audiences (i.e. presentations, workshops, technical bulletins, eLearning, etc.)
• Keep abreast of current knowledge and trends in the scientific community and gather competitive intelligence data through the Veterinary Case Consultation Service, conference attendance, field activities and key opinion leader liaisons
• Assist with formulating messaging in response to technical challenges that may arise, keeping brand reputation and current Gold Standard scientific knowledge at the forefront
• Manage customer complaints and concerns with support from the team manager
• Adhere to applicable Quality & Food Safety Policies and Quality Management System requirements to ensure compliance to MARS Standards
• Other duties as assigned

Context and Scope:
• Foster and maintain internal relationships with Marketing, Sales, Research & Development, and Clinical Research across pillars to maximize synergies and efficiencies
• Support Technical Services Coordinators and Consumer Care Associates through internal education programs (i.e. Rounds, Bootcamps, etc.)
• Support external education programs (i.e. plant tours, webinars, etc.)
• Provide input and support to the development of eLearning and training modules
• Assist with cross-pillar needs as required
• Customer requirements may vary dependent on region

Key Knowledge/Experiences:
• Excellent communication skills, written and verbal
• Scientific knowledge (general sciences, manufacturing, veterinary, nutrition, food science)
• Technical aptitude and computer literate
• Strong team player
• Comfortable presenting in front of a group
• Organizational, planning and time management skills
• Demonstrated experience in business and/or sales an asset
• Strong problem-solving, analytical, organizational, planning and time management skills
• Resilience to change, working under pressure and lean organizational structure

Minimum Requirements:
• Doctor of Veterinary Medicine (DVM)
• Member in good standing with provincial licensing body

• Passion for pet nutrition

Preferred Requirements:
• Demonstrated knowledge of pet nutrition
• Experience in small animal practice and/or business management

• Bilingual (French/English) an asset

A criminal records check will be required for this position.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars Canada is committed to equity in employment and diversity. Mars Canada will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require a disability-related accommodation during this process, please inform Mars Canada of your requirements. For more information please review Mars Canada's Accessibility Policy and address any questions about that policy to MarsCanada.Accessibility@effem.com .

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