Reliability Lead

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M'S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN'S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.

ROLE DESCRIPTION

·  IDENTIFICATION:

TITLE: Maintenance Lead

REPORTS TO (Title): Maintenance Manager/Site Technical Manager/Engineering Manager

II. SUMMARY:

A Maintenance Lead's role is to effectively and efficiently communicate, facilitate, co-ordinate, and prioritize all maintenance activities within their area. This position requires working closely with other supply groups particularly Quality Control and Operations to insure consistent product quality, productivity and safety. The Maintenance Lead will make assignments and monitor progress, co-ordinate training, schedule and develop associates in their area of responsibility. The Maintenance Lead is responsible for developing and implementing continuous improvement activities that address safety, quality, and efficiency. The maintenance lead is responsible for detailed planning of planned work in their area. The maintenance lead will partner with production to schedule jobs. Leads must have in-depth knowledge of the entire maintenance area and be recognized as an expert in multiple technologies. The Maintenance Lead role requires strong leadership, communication, interpersonal and team building skills to support site objectives.

Team Lead:

·  Are responsible for leading a specific area, line and/or module
·  Will work closely with the Area Lead with minimal supervision
·  1st Level of escalation

III. PRINCIPAL ACCOUNTABILITIES : List the major responsibilities, in terms of outputs, in order of priority and importance to the overall job.

Quality Control Responsibilities

·  Working knowledge of Food Safety.
·  Train technicians to interpret data (trend data, identify root cause, implement solution).
·  Train technicians to formulate actions to address non-conformance issues.
·  Analyze and develop permanent solutions to prevent chronic or significant quality issues.
·  In-depth knowledge of quality systems and all work instructions for area. Provide input for improvements/changes to work instructions.
·  Oversee of quality or product conformance issues to ensure corrective/preventative actions are implemented and completed.

Safety Compliance

·  Train technicians on safe operating procedures.

·  Provide input to any investigation for area of responsibility.
·  Provide input as appropriate regarding safety.
·  Ensure working conditions are Normal and enforce safety requirements.
·  Provide input to project safety reviews (SSEPR) on systems in area.

Implement Continuous Improvement

·  Drive continuous improvement by developing and implementing systems that optimize all phases of the manufacturing process and support key business objectives (waste, labour, reliability, ATS, line capacity, etc.).
·  Provide input to feasibility and change management requests.
·  Resource to other sites and across areas.

Maintenance Lead

·  Lead the development of standard work instructions that reflect best practices and follow-up to be sure they are used appropriately.
·  Conduct training (operational and technical) to ensure associates can perform standardized work within given time frames.
·  Lead associates in Kaizen events and other Lean activities

Equipment Maintenance and Sanitation

·  Effectively communicates and schedule PMs and improvements to area.
·  Identify, report and help any potential product contamination issue.
·  Maintains clean work environment including 5S adherence and follow through to ensure completion of action plans to address sources of contamination.
·  Support role in cleaning and sanitation of area.

Performance Management & Associate Engagement

·  Jointly agree, with the Manager, job and development expectations for associates by area/job
·  Communicate job and development expectations to associates
·  Provide performance coaching and feedback to associates on a regular basis
·  Involved with hiring decisions along with Manager
·  Team Engagement including facilitation of team building discussions
·  Provide supplemental input for associates' performance reviews

Steady State/Changeover/Transition

·  Responsible for supporting changeover (planning, execution, ramp up to standard rate).
·  Responsible for insuring complete and current troubleshooting documentation on equipment within area of responsibility.
·  Lead and safely execute start-up and shutdown activities.

Recognized expert for maintenance.

·  Maintenance co-ordinator role: Provides non-exempt leadership to maintenance area ensure efficient logistics and use of resources throughout the entire shop floor process (full-time and contractor manpower).
·  Prioritizes all of the maintenance activities such as unplanned work orders, continuous improvement activities, and operational preventative maintenance programs.
·  Monitor CMMS accuracy for their crew.
·  Demonstrated ability to resolve non-routine issues at root cause and incorporate into preventive actions.
·  Detailed knowledge of area including process flow, rates, critical control points, metrics (ATS, TRS, costs).
·  Ability to troubleshoot routine and non-routine issues and direct maintenance team resources towards achieving safe, timely, cost efficient solutions.
·  Develop best practices for area and insure best practices are followed.
·  Lead or participate in continuous improvement efforts.
·  Effective shift communications. Attends and leads on maintenance issues in shift overlaps, quality reviews, and daily meetings as required.
·  Ability to complete root cause failure analysis on issues involving reliability, product/packaging defects, downtime and slow time.
·  Effectively works and communicates with all departments (scheduling, engineering, R&D, IE, logistics, operations, etc.).

Maintenance Lead

·  Assists Maintenance Manager with daily staffing. This includes vacation planning for areas of responsibility.
·  Collect and report shift information
·  Give input during planning sessions with the Area Lead and/or Maintenance Managers to work on multiple levels of objectives

IV. OPERATING ENVIRONMENT AND GUIDANCE : The degree to which the job is guided and directed by policies, procedures and working relationships. (Indicate what Policies, Procedures, Manuals, Resources, etc. are used to guide the achievement of objectives.)

Maintenance Lead

The Maintenance Lead is a resource for the Maintenance Manager and managers at the site for input to projects, development of new procedures and guidelines.

V. DECISION MAKING AUTHORITY : List the major types of decisions and recommendations which are made by the incumbent.

The Maintenance Lead makes decisions on machine level planning, staffing decisions, machine modifications, contingency plans, etc. In addition, the Maintenance Leads make decisions to starting, stopping the line as needed to maintain the safety of plant assets in co-operation with the Area Lead in the operations group.

Decisions Recommendations

Implement the effective use of time, materials, etc. to achieve completion of schedule

When to start machine maintenance periods, which systems out of the area to run or shut down, in co-operation with the Operations group.

Produce Quality finished products

Constantly monitor the product and materials against our quality standards, questions and respond to product/materials that do not meet our standards.

Implementing improvements when required, complying with site GMP and Visual Workplace guidelines.

Facilitate improvements of area to maintain clean, efficient, and orderly work environment

Safety of Associates

Proactively engaged in the development of World Class Safety for the site.

Staffing

The co-ordination of the right resources in the right place at the right time

VI. KNOWLEDGE AND SKILLS: List knowledge & skills required to effectively perform the job.

Leadership Skills

·  Recognized leader at the team and area level\
·  Make logical/timely decisions
·  Take initiative to be proactive with improvement teams
·  Takes initiative to organize and lead team meetings

Communication Skills

·  Good speaking, writing, and listening skills.
·  Responsible for written documentation control for area
·  Prepares project proposals and developing presentations
·  Shares information across teams and across managers
·  Relates well with associates at all levels
·  Can tactfully give and receive timely feedback to team members
·  Demonstrates good listening skills
·  Seeks first to understand and coaches team members.

Interpersonal/Team Working Skills

·  Good interpersonal and team working skills at the technology, area and team level
·  Contributes constructively, share ideas and actively listen to ideas of others
·  Works well with all levels and with functional support groups
·  Displays appropriate assertiveness, emotions, and conflict management
·  Displays flexibility/adaptability, accepts all job assignments, O/T coverage, etc.
·  Work with minimal or no supervision
·  Support the leadership and experience of others
·  Receptive to receiving feedback from team leader, line managers, area managers

Job Knowledge

·  General skills and basic mechanical and/or electrical aptitude
·  Able to operate all systems in area being led
·  Responsible for co-ordination and effectiveness of start-ups, transitions, and shutdowns
·  Demonstrates technical/analytical skills by effectively performing troubleshooting and repair/replace on modules of expertise

Business Knowledge

·  Knowledge of the line or area goals and performance
·  Proficient at analyzing information concerning module of expertise
·  Understands performance metrics (ATS, TRS, waste, etc.)
·  Understands direct impact on internal and external customers

Continuous Improvement

·  Drives continuous improvement at the department level. Contributions are primarily on a shift/daily/weekly basis. Strong impact on team performance.
·  Continually searches for ways to eliminate maintenance issues.
·  Supports and searches for improvements within assigned areas.
·  Lead continuous improvement efforts.
·  Displays ownership and a high standard of performance for systems in the area.
·  Collaborates with team members and others to optimize system and area performance.

Problem Solving Skills

·  Advanced troubleshooting skills at the system level on operational basis. Troubleshoots non-routine problems at the system level and leads routine PMs and minor enhancements
·  Utilizes information systems in tracking trends/performance to stimulate corrective action.
·  Displays advanced troubleshooting and analytical skills at the system level.
·  Takes steps for prevention.

Training Skills

·  Solid training skills for one to one or situations on systems of expertise
·  Identify, develop, and deliver training for area
·  Share expertise to coach others to improve efficiency and achieve results

Initiative

·  Displays a high degree of initiative and participation within the area. Assumes ownership of area.
·  Demonstrates strong drive, commitment and initiative.
·  Displays dependability and responsibility.
·  Utilizes time and maintains good attendance.
·  Is driven to go beyond routine thinking and tasks.
·  Self-starter and can work with minimal direct supervision.

Work Standards

·  Works with all CMMS systems.
·  Provides detailed job plans and develop standard work procedures.
·  Knows and follows all plant safety policies and performs work in safe manner.
·  Works to drive output and waste targets to improve performance of area.
·  Knows and follows all GMPs and product protection policies.
·  Maintains a clean work area.

B . Indicate how knowledge and skills are typically acquired.

·  On the job training
·  Job Shadowing
·  Mentoring & Coaching
·  Instructor Led Training
·  Training manuals
·  Experience
·  Study Guides

EDUCATION:

·  High School diploma or equivalent; in-house training is required.
·  Must meet all job specific education requirements as deemed necessary
·  Associate Degree or equivalent training is considered a plus.

MINIMUM EXPERIENCE:

Maintenance Lead

·  3+ years of manufacturing experience in technical capacity in maintenance controls, electrical or mechanical. BS in engineering or sciences could be substituted for work experience. 2+ years on-the-job Mars training and experience required in a technician role.

JOB REQUIREMENTS: Explain any particular physical or mental requirements necessary to perform the essential functions of the job (i.e. travel, driving, lifting, interpersonal, and communication skills or analytical/numeric ability, etc.)

·  Liaison between process, operations, maintenance, logistics, QC and R&D
·  Plan and schedule all maintenance work in area of responsibility
·  Demonstrate a strong ability to troubleshoot and problem solve
·  Strong interpersonal skills with the ability to work in a team environment
·  Be multi-tasked/multi-skilled
·  Some travel possible (training, etc.)
·  Must maintain computer skills for entering end of the shift CMMS reports, work orders, and e-mail.
·  Must be able to lift a maximum of 25 kg
·  Must be able to climb stairs
·  Perform repetitive movements
·  Knowledge of Operator Interface Terminals (OIT)
·  Must be willing to work rotating shifts
·  CMMS Training
·  Must be willing to work overtime, weekends and all scheduled shutdowns
·  Must have strong communication skills
·  Must have the understanding of GMP's, HACCP and ISO
·  Advanced mechanical aptitude
·  Advanced analytical thinking
·  Advanced training skills
·  Knowledge of Sensory Evaluations

VII. PEOPLE MANAGEMENT: List the number of people who report to you (direct) and the number who report to them (direct or indirect).

Direct: 0

Indirect: 6-12 Associates

VIII. OTHER JOB DIMENSIONS:

Shared responsibility and accountability for producing a quality product in the right quantities and the right time in a cost-effective manner under safe operating conditions.

Direct responsibility/accountability for performance of assigned system(s).

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.