Processing Analyst

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Key Responsibilities
1. Manage activities for an on-site or off-shore contract resources
2. Project Management
Lead and manage medium term projects (6-12months) linked to technology and process improvements
Adopt Agile framework or similar
3. Technology Management
Provide flawless and timely operational support across all Server Support technologies
Ensure any incidents related to Linux and HA technologies are resolved in a timely manner and the resolution is communicated to stakeholders
Analyze the incidents and potential risks identified by the vendors for each of the technologies and isolate the relevant problems
Potential tech lead for one of the areas listed: Automation; Capacity Management; Performance Management; Lifecycle Management; Disaster Recovery; Linux; High Availability Solution
Participate in resolving problems in collaboration with the Mars Digital Technologies Application service and Infrastructure Service teams
Analyze and report on server infrastructure performance and capacity trends, and proposing actions or Continuous Improvement Plan
Execute technical activities to maintain practical technical knowledge and documentation accuracy
4. Knowledge Management
Work closely with architecture teams to ensure smooth support take on of new infrastructure.
Develop team knowledge and processes according to the industry best practices such as ITIL v3
5. Vendor Management
Responsibility for Server contractors.
Ensure good service delivery from vendor through service reviews and KPI's
Support the Mars Digital Technologies Commercial vendor review process by providing own input

Qualifications
1. Graduated in computing science, engineering or any related area；
2. At least (must) 3 years of experience in infrastructure support, as a functional analyst, administrator or team lead role with focus on OS platforms (Red hat Linux, Windows), virtualization solutions (VMware and Citrix);Cloud solution (Azure, AWS)；
3. A minimum of 2 years IT experience in coordinating improvements activities for mission critical environments;
4. Good self-management: well-organized, good time and task planning, good workload management, reliable at meeting deadlines；
5. Strong analytical, interpersonal and organizational skills, including good conflict management and an ability to work well with people from different countries and cultures;
6. Familiarity with Cloud Computing, Storage and backup technologies (HP, EMC,NetApp, Commvault, etc.);
7. Understanding of IT processes best practices (ITIL™);
8. Fluent English language is a must due to a global interaction required.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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