Network Service Delivery Senior Analyst

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Requirements

This highly engaged team supports Network Infrastructure environment globally ensuring it remains always available, secure, follows standards, well documented and fit for business needs. Networks as key enabling service requires constant management and development to ensure proper Mars IS services delivery.

Key Responsabilities:

· Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security)

· Translates business requirements into technical and functional solution specifications

· Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors.

· Lead and follow-up delivery and mid-size project and improvement plans

· Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements

· Make sure funding (CAB, Running Cost) is planned for suggested projects.

· Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same

· Conduct risk assessment and develop mitigation plans

· Represent and run network infrastructure service for technology owned within agreed SLA, ensure availability, capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident, problem, change, release and knowledge management)

· Cooperate with resolution of Major Incidents and fulfilment of Support Tasks, deployments & changes for supported technology within the agreed SLA’s

· Suggest technology upgrades, modifications and deployments to Networks Lead based on business needs. Make sure site funds (CAB, Running Cost) is fed back for suggested projects.

· Supervise vendor resources to support and maintain company network operation within supported technology.

·  Project management
·  Contractor & vendor management
·  Business knowledge: through Site Infrastructure Service Owner role, managing escalations, contact with Account Management & local business projects
·  Networking and visibility with Service Desk, Local Infrastructure Team, EUT, Account Managers, Digital Team, Core Services & Local business users. (INCIDENT- SERV SECOND AND 3 RD LEVEL AFTER ORANGE) INST
·  Incident Management, Change management, Problem Management & Technical troubleshooting.
·  Training - potential for professional technical certification, ITIL,

Work Experience

Education & Professional Qualification: Bachelor degree in IT or business with technology focus (Management Information Services, Telecoms Networks, Servers).

Knowledge/Experience:

· At least 2 years IT experience in IT service management.

· At least 3 years of IT infrastructure management

· Work in international environment

· Small/medium project management

· Experience with various technical OS platforms networks

Good interpersonal and communication skills

· Advanced knowledge and/or experience in any of following :

· WAN – Wide Area Networks (SDWAN technology, routing, traffic analisys)

· LAN – Local Area Networks (Meraki, Cisco catalyst)

· WLAN – Wirelesss LAN – (Meraki, CAPWAP, Cisco Prime, WLCs)

· IPAM – IP Address Mgmt (IP mgmt., DNS, DHCP)

· Perimeter Secutiry (Site to site VPNS – Cisco and Meraki; Client to site VPNs, Firewalls)

· Data Analystics

· Automation

· Planning and project management

Cisco certification is desired.

What can you expect from Mars?

·  Our unique culture guided by our Five Principles has made us one of the best places to work in Brazil.
·  We are an international family business.
·  Our associates build their careers by working with our amazing brands and people, taking pride in their work today that will ensure a better tomorrow.
·  An industry competitive salary and great benefits package

A Mars defende oportunidades iguais de emprego, e todos os candidatos qualificados serão considerados para a vaga, independente de raça, cor, religião, sexo, nacionalidade, deficiência, condição de veterano protegido, ou qualquer outra característica protegida por lei. A seu pedido, poderemos lhe oferecer ajuda ou adaptações em virtude de um deficiência durante o processo de solicitação de emprego. A empresa terá o prazer em lhe prestar essa assistência, e nenhum candidato será penalizado como um resultado de tal pedido.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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