M&M´s Store Systems Sr Analyst

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

The M&M´s Store Systems Sr. Analyst role is responsible for managing the design, development and implementation of all store systems related applications and technologies, providing recommendations to stakeholders for our physical stores.

Daily oversight and support of all specified applications; including support and developing technical solutions in partnership with 3rd party vendor and contact. Recognized as a trusted advisor in store technologies, operating as the key contact for the business, demonstrating full understanding of the problems and opportunities for business change

What are we looking for?

- Undergraduate related degree (or a degree with a large IT component).

- 5+ years of experience in IT service management, IT project management or similar.

- 3+ years of experience in the Retail industry performing an IT function

- Experience with cloud and local hosting/services, computer room design and site technology architecture.

- 3+ years of experience coordinating Managed Service delivery and/or contractors

- Point of Sale platform experience.

- Hands-on experience with Point of Sale and databases (XStore and MS-SQL Is a plus)

- Demonstrated understanding of full technology stack, Including LAN, WAN, Firewalls, POS Hardware, Applications, etc.

- Detail- oriented, self-motivated, and knowledgeable in retail hardware/software/business processes

- Flexibility is required to deal with changing business requirements and new demands.

What would be your key responsibilities?

·  Support Retail-specific technologies deployed in-stores (including Point-of-Sale, Personalized Printing, Guest experiences, Store Network(s), etc.). Identify/implement opportunities to improve the process, support, management, and implementation of same.
·  Partnering with cross functional teams including infrastructure, network, information security, project management and help desk to develop project estimates, timelines, technical and business requirements to support initiatives & store expansion.
·  Day-to-day management/support of POS hardware & software including software deployment and testing
·  Manage external vendor to provide Level 1, 2, 3 support, including oversight of costs.
·  Serve as Critical Incident Management for system outages with availability off-hours to support our global business.
·  Drive root cause analysis and problem management to reduce Incidents.
·  Ensure business disruption is minimized, appropriate communication is done, and change is delivered within budget and on time.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: New Jersey
Job Segment: Systems Analyst, Retail Sales, SQL, Database, Technology, Retail