Guest Experience Supervisor - Candy Sales- M&M's World, NYC #LI-MW1 Principal Accountabilities:

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Principal Accountabilities:

This role is responsible for providing an exceptional experience for our Guests by executing M&Ms World candy policies and procedures. All Guests should feel welcome and have a fun and memorable M&Ms World Brand experience in our friendly and colorful retail environment. The primary focus of this role is to motivate and supervise Personalize / Colorworks front for the sales floor in accordance with Mars standards and to entice and delight our Guests while shopping on the Colorworks wall or in the personalize section through an engaging and interactive “shoppertainment” environment.

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

·  Displays a 'Guest comes first' attitude by Smiling and saying “Hi” to all Guests even when

working in a Chocolate sales role. On the chocolate wall or any guest facing role.

·  Contributes to and is knowledgeable of store sales goals and results. Candy sale goals and results
·  Balances serving multiple Guests and completing multiple tasks
·  Acts as a positive role model for others by demonstrating passion and enthusiasm for sales and the Mars culture.

While working Onstage:

·  Supervisor should be spending 90 % of work time on the sales floor displaying expected

behaviors and working side by side with assigned associates

·  Provides Guests with a basket to enhance their shopping experience
·  Demonstrates pace with a sense of direction and purpose and actively approaches Guests
·  Asks open ended questions to determine the Guests needs
·  Shows focus items as well as add-ons or additional items
·  Shares product knowledge including chocolate facts with Guests and associates.
·  Directs Guests to other departments / floors throughout the building
·  Offers shipping for large or fragile purchases
·  Conducts product demonstrations as needed ( Dispensers)
·  Contributes to and is knowledgeable of store sales goals and results
·  Balances serving multiple Guests and completing multiple tasks
·  Acts as a positive role model for others by demonstrating passion and enthusiasm

TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND

·  Coaches associates in the moment to reward outstanding results / behaviors and to correct and improve developmental opportunities
·  Supervises a group of assigned Personalize and Colorworks front associates ensuring clear expectations are communicated, results are followed up and accountability is applied (in partnership with Chocolate Sales Manager)
·  Ensures all associates are upbeat, engaging and fun, if not take action in partnership with

in partnership with Chocolate Sales Manager and or Manager on Duty

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

·  Partners with Manager on Duty to uphold M&Ms World visual standards and product placement

as directed by corporate team

·  Ensures Onstage candy areas are neat, clean and organized and filled to the correct

capacity and that all styles are represented

·  Proactive in recovery of Onstage to protect the stores appearance with a sense of urgency
·  Ensures back stock in Personalized stock room are neat, clean and organized
·  Complies with all safety and food handling standards

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

·  Coaches associates to meet Sales goals
·  Replenishes co-pack candy product throughout the store
·  Ensures code dates for food products are up to date.
·  Strictly adhere to all food handling guidelines
·  Orders Personalized and Chocolate wall supplies
·  Ability to use equipment/tools in support of the job function, in a safe and responsible

manner

·  Compliance to all company policies and procedures including Loss Prevention and

Safety/Emergency procedures

·  Ensures all areas of the store Onstage and Backstage are neat clean,

organized, operational and safe

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

·  Training new associates, as needed.
·  Must be on time for work and take breaks in timely manner
·  Demonstrates confidence and focus during periods of high volume or unexpected events to

keep store operating to standard and to set a positive example for the store team

·  Shares information and communicate clearly to all levels
·  Ability to represent our brand appropriately and responsibly
·  Ability to maintain standards in designated area of responsibility
·  Ability to manage time at work effectively and efficiently
·  Must be able to contribute to the success of the team in a positive way
·  Sense of urgency in handling job responsibilities
·  Exemplifies the 5 Principles of Mars
·  Be an inspiration to others, ethically and professionally
·  Ability to develop personal skills and capability through on-going training, as provided

by the company

·  Supportive of management decisions
·  Other duties as assigned by the management team

Key Functional Retail Knowledge Skills/Knowledge

·  Guest Service
·  Selling
·  Merchandising
·  Brand / Product Knowledge
·  Store Operations
·  Business Acumen
·  Personnel Policies and Procedures
·  Demonstrated ability for mathematical skills
·  Ability to lift 30 pounds

Key Experiences

·  Experience with guest service oriented environment
·  Demonstrated ability to meet deadlines

Desired Education

·  High School Diploma required
·  College Degree- Preferred or equivalent experience

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Segment: Manager, Merchandising, Sales, Management, Retail