Customer Supply Representative - Nashville, TN

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Mars Petcare is looking for Customer Supply Reps in Franklin, TN!

Purpose of Role

The Customer Supply Representative is directly responsible for the successful generation, fulfillment, and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Customer Supply Representative is the first point of contact between the external customer, or Mars Affiliate, and key Mars’ functions to ensure timely production, delivery, and risk mitigation for customer orders.

Principal Accountabilities

·  Management of all customer orders, domestic or Mars Affiliate, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service
·  Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer’s day to day inventory levels, promotional activity, and new item launches/discontinuations
·  Ownership of load tracking and issue resolution from origin shipping location to customer destination.
·  Resolution of OS&D claims from customer through MGS and appropriate parties.
·  Ensure ontime delivery of all non-turn orders (i.e., displays, etc.) against critical customer timelines.
·  Responsible for order entry accuracy, including ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure ontime delivery to the customer.
·  Monitor and report baseline KPIs through weekly/monthly account meetings and recaps
·  Proactively inform customers and sales teams on product shortages and recovery dates on a weekly basis
·  Active participation and leadership in CSMOS meetings.
·  Log and track customer complaints in CCMS and ensure resolution is achieved
·  For VMI (vendor managed inventory) accounts, manage customer inventory levels to meet customer Days of Supply (DOS) and Service Level targets
·  Special projects or problem-solving initiatives as assigned

Key Functional Skills/Knowledge

·  Excellent written and verbal communication skills particularly in the areas of conflict resolution and ability to interact well with others
·  Excellent organizational skills
·  Excellent time management skills
·  Intermediate to advanced level/knowledge of Microsoft Office applications
·  Intermediate experience with SAP
·  Ability to interact and communicate effectively with other internal departments

Minimum Qualifications

·  Bachelor’s Degree or equivalent
·  1-2 years experience in a customer facing role
·  Ability to travel up to 10% as required
·  Proficient with Microsoft Office, including Excel skills to make analytical decisions to solve problems.

Preferred Qualifications

·  BA/BS in supply chain
·  Prior experience working with SAP
·  Previous experience using SAP Order to Cash work processes

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: Nashville
Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Technology