Customer Quota Coordinator-Hackettstown, NJ

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Mars Wrigley is looking for a Customer Quota Coordinator in Hackettstown, NJ.

The Customer Quota Coordinator position is primarily responsible for setting, validating, changing, and cancelling all quotas in the SAP order system (APO). Quotas are item quantities that are attached to individual customers that enable the SAP order system to properly release products from our warehouses to our customers. Quotas are set for all special packs, seasonal items and constrained stock that Mars Wrigley sells. The Customer Quota Coordinator will also be responsible for entering Early Delivery Dates (EDRs), First Delivery Dates and Rationalized/Hard Stops as needed, in SAP. The purpose of the role is to enable successful execution of promotions, in order to improve our Case Fill and provide exceptional customer service. This position requires good follow-up with several key stakeholders including Sales Operations and Customer Care.

Key Responsibilities
-Point of contact for all seasonal, special packs promotions, and constrained stock quota settings in the SAP order system
-Communicates regularly with Sales Operations to receive all customer quotas for all Mars Wrigley Confectionary special packs
-Communicates the status of all changes/updates to Sales Operations to execute the release of orders
-Validation and troubleshooting of technical issues
-Communicates with SAP FE (Functional Expert) when there are issues that are causing failures in setting/changing quotas
-Creates and updates the quota trackers

Context and Scope
-Manage Customer quota in SAP system
-Enter and monitor Delivery Dates and Rationalizations
-Partner with Sales Operations to appropriately update quota during Hierarchy changes

Qualifications
- BA/BS degree in Business Operations Management, Systems Management, Finance or related discipline or 2+ years’ experience in one or more of the following business areas: Logistics, Customer Care, or Finance
- Possesses good functional and technical skill
- Prior knowledge of SAP is helpful, but not required
- Demonstrates the ability to work independently
- Good communication skills (oral, written, listening)
- Works well under tight time-frames
- Ability to ask clarifying questions in order to be able to execute correctly
- Service attitude
- Intermediate to advanced excel skills

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: Allentown
Job Segment: ERP, Sales Operations, SAP, Technology, Sales, Customer Service