Customer Service Account Handler

Job description

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Customer Service Account Handler

Salary £16,000 - £23,000 (dependent on experience)

Waltham on the Wolds, Leicestershire

Mars is a $33billion, family-owned company which produces globally admired brands like Galaxy, Maltesers and M&M’s as well as other iconic brands such as Uncle Ben’s , Whiskas and Wrigley Extra . We operate across six business segments including Petcare, Chocolate, Wrigley, Food, Drinks and Symbioscience with more than 80,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

We currently have an exciting and challenging opportunity within our customer service team working closely with a number of contacts throughout the supply chain and Sales. Our Customer Service roles are operational, providing front-line service to our trade customers with opportunities to work across our pet, food and snack businesses.

The purpose of the roles is to provide excellent service to our customers by maximising supply and ensuring the customer has an expert point of contact, who has knowledge specific to their account across a broad range of activities.

In this role you will:

·  Provide accurate and efficient order fulfilment – helping to identify areas where the customer can be influenced to improve overall efficiencies
·  Identify and address issues impacting on service to the customer (availability and supply)
·  Work with sales to identify opportunities to deliver additional sales (new lines, extra volume) where appropriate
·  Monitor and challenge service levels in line with key business measures and targets
·  Liaise with customers to influence the placement of promotional orders at the expected time to agreed volumes
·  Identifying issues, resolving problems and Implementing action plans to continuously improve customer service levels
·  Contribution to Business Unit / Account meetings as and when required
·  Working with / visiting Customer Supply Chain or buying contacts to develop account specific expertise

To do this role you’ll need:

·  Ideally systems aptitude and ability to learn new systems as the role requires a high level of SAP usage – on the job training will be provided
·  Supply chain or customer facing experience, whilst not essential would be a great benefit
·  Highly ambitious and can do attitude
·  Our roles will require individuals to be flexible with regards to working weekends and bank holidays

In return, we offer :

·  Great career progression
·  Range of in-house training opportunities
·  Competitive salary, bonus and range of large company benefits

We know it’s important to you to find out as much about us as possible, so following a review of your CV the first stage will be a telephone interview with the hiring manager and a chance for you to ask lots of questions. If successful you will be invited to an interview day in front of our panel. Don’t worry you’ll have plenty of time to prepare.

If this sounds like the right role for you, please click on the APPLY button below. We look forward to hearing from you!

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