Whatever Whenever Agent

Job description

AUTHENTICALLY YOU 

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere. 

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Whatever Whenever Agent. It is a huge bonus if you have PMS Opera experience as it is highly regarded!

POSITION SUMMARY

·  Operate telephone switchboard station
·  Be the first point of contact on the phones 
·  Ensure rates match market codes, document exceptions. 
·  Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. 
·  Advise guest of messages. 
·  Clear departures in computer system. 
·  Coordinate with Housekeeping to track room status and guest concerns. 
·  File guest paperwork or documentation. 
·  Run and check daily reports, contingency lists, and credit card authorization reports. 
·  Supply guests with directions and information. 
·  Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. 
·  Count and secure bank at beginning and end of shift. 
·  Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. 
·  Notify Loss Prevention/Security of any reports of theft.

 

BENEFITS 

·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great Places to Work’ certified

 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.