Whatever/Whenever Agent

Job description

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer  exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Desk Agent.  You will be joining the Welcome Desk Team. This team is responsible for the Welcome Desk in the Exchange Building, as well as the Bank Building. They are also in charge of the Whatever Whenever Department (call center).

Main responsibilities: 

·  Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
·  Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel. 
·  Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
·  Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
·  Making sure everything sparkles, we all enjoy a clean environment
·  You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
·  Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
·  You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
·  We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage. 
·  Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
·  Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
·  Process all guest check-ins and check outs
·  Assigning rooms and issuing and activating room keys
·  Process all payment types such as room charges, cash, checks, debit, or credit
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
·  Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
·  Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
·  Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

 Requirements:

·  Fluency in English
·  Dutch and any other language is appreciated 
·  Minimum of one year Front Office experience, preferably in the luxury segment
·  Valid working permit for The Netherlands.

 

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams. 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.