Wellness and Fitness Manager

Job description

JOB SUMMARY

 

This position is responsible for supervising and coordinating the activities of employees delivering wellness and fitness services, including program coordination, reservations, reception desk, massage, and locker room areas. The focus is on ensuring guest and employee satisfaction while achieving the operating budget. Additionally, the role involves working with the Director on wellness vision, coordinating wellness and fitness programming and initiatives, event programming and coordination, employee training and reviews, sales and marketing/PR, and direct reporting to the wellness team.

 

CANDIDATE PROFILE 

 

Education and Experience 

 

·  High school diploma or GED.
·  Minimum of 2 years of experience in wellness, guest services, or a related professional area.
·  Experience in wellness and activities design is highly desirable.
·  Certifications in wellness, fitness, or related fields are preferred.

 

CORE WORK ACTIVITIES 

 

Supporting Management of Wellness & Fitness Operations and Budgets 

·  Work with the Director on wellness vision and strategy.
·  Coordinate and oversee wellness and fitness programming and initiatives.
·  Ensure all employees have the proper supplies, equipment, and uniforms.
·  Understand budgets, operating statements, and payroll progress reports to assist in the financial management of the department.
·  Manage supplies and equipment inventories within budget.
·  Maintain cleanliness of wellness and fitness areas and equipment.
·  Understand the impact of the department's operations on the overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
·  Assist with retail product research, selection, purchasing, and display.
·  Evaluate new products and product enhancements to remain competitive in the market

 

Event Programming and Coordination

·  Plan and execute wellness and fitness events.
·  Coordinate event logistics and ensure smooth operations.
·  Collaborate with meeting planners and other stakeholders.

 

Employee Training and Reviews

·  Conduct training sessions for employees to enhance their skills and knowledge.
·  Perform regular employee reviews to assess performance and provide feedback.
·  Empower employees to provide excellent customer service.

 

Sales & Marketing/PR

·  Develop and implement sales and marketing strategies for wellness and fitness programs.
·  Manage public relations efforts to promote wellness initiatives.

 

Ensuring and Delivering Exceptional Customer Service 

·  Sets a positive example for guest relations.       
·  Interacts with guests to obtain feedback on product quality and service levels.       
·  Handles guest problems and complaints.       
·  Empowers employees to provide excellent customer service.       
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.       
·  Strives to improve service performance.       

 

Wellness Team Direct Report

·  Provide leadership and guidance to the wellness team.
·  Ensure effective communication and collaboration within the team.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.