Welcome desk Supervisor/Reception (day & night)- W VERBIER
SWITZERLAND
Job description
JOB DESCRIPTION
As a "Talent," you embody the W lifestyle for our clients. You are truly the soul of our brand. Talents stand out with their personality and passion for playful, warm, and welcoming places like W hotels.
A UNIQUE OPPORTUNITY TO JOIN THE W VERBIER TEAM
As a Welcome Desk Superviso r you will be responsible for managing the Welcome talents to ensure a warm and welcoming experience to all guests and to ensure all talents provide a WOW service.
The Welcome team is responsible for a sensory welcome experience and a seamless departure experience for all guests, whilst also ensuring a sense of fun.
You will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards.
You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs.
As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience.
You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel.
You will verify and invoice services, collect bills and control deferred payments.
You will cover the day shifts and nights shifts.
PROFILE
You are passionate about the W brand
You have a prior experience in managing a Welcome Office in a high and lifestyle kind of environment
You remain 'in the know' at all times.
You have excellent people skills and have an upbeat, positive attitude to work and life.
You are creative and always think of new ways of doing things, you embrace change.
You are someone who enjoys a challenge
Real interest in the in W brand values : taste, sound, body, scene and stance
Be detail oriented and have a passion for giving guests an exceptional experience.
Fluent in French and English
Position to be filled from April - May 2026, long term position.
Due to visa restrictions only applicants from Switzerland and European Union can be considered.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.