Front Desk Manager - W London

Job description

Join our vibrant Welcome Office at W London!

W London - why anywhere else?

·  Meals  - Tasty and Varied Complimentary Meals in our Green Room canteen.
·  Discretionary Accommodation Service Charge -  Paid each month! 
·  Bonus Plan Eligible
·  Health Insurance - Private medical insurance cover
·  Holiday - 23 days of holiday excluding public holidays (increase to 27 days with length of service
·  Company Pension   Scheme –  Save for your future.
·  Take Care  Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
·  Develop and Grow  - Comprehensive Training and Development
·  Celebrate  - Awards and Recognition Celebrations
·  Events -  Monthly Calendar of Associate Focused & Fun Events
·  Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
·  Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
·  Spa Discounts  – 30% discount in our Away Spa

What are we looking for in a Welcome Desk Manager?

·  Previous leadership experience in hospitality, 
·  Confidence in leading a team, 
·  Experienced in dealing with managers of other departments, 
·  Happy to assist fellow talent and guests alike with any support needed
·  Is prepared to work weekends and night shifts due to shift pattern. 
·  Assists the Welcome Office Manager and Assistant Welcome Office Manager in administering front office functions and supervising staff on a daily basis. 
·  The WDM position directs and works with managers and talents to carry out procedures ensuring an efficient check in and check out process. 
·  Ensures guest and employee satisfaction and maximises the financial performance of the department.

To be considered for this role, all applicants must have proven right to work in the United Kingdom

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.