Welcome Desk Manager

Job description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Welcome Desk Manager. Reporting to the Executive Assistant Manager of Rooms, this integral role will drive a guest-oriented mindset amongst the team and lead by example. You will support the team in creating Whatever/Whenever moments for our guests and continuously striving for service that goes above and beyond. Additional responsibilities include, but are not limited to;  

·  Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills;
·  Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program;
·  Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines; 
·  Responsible for the smooth and efficient operations of the Welcome Desk; 
·  Ensures high standards of service that maximizes guests satisfaction;
·  Extensive knowledge of guest services procedures, financial procedures, and payment processes;
·  Establishes challenging, realistic and obtainable goals to guide operation and performance;
·  Utilises interpersonal and communication skills to lead, influence, and encourage others; 
·  Advocates sound financial/ business decision making; demonstrates honesty and integrity. 

BENEFITS 

·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.