Welcome Desk Agent

Job description

ABOUT THE PROPERTY

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 162 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Beach Club showcasing the finest local flavors and SEU Pizza @STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

 

ABOUT THE BRAND

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

 

RESPONSABILITIES

The job of a welcome desk agent is to ensure that our guests are greeted upon arrival and provided with an efficient check-in. A responsibility during check in is to ensure that all guest preferences are fulfilled as well as retrieving all necessary guest information like the method of payment.

The Welcome Desk is often the first point of contact for guests, we need to be extremely knowledgeable of the hotel, the facilities and the area. Communication with other departments is very important to ensure an efficient operation. Multitasking will be part of the job and you should be able to remain calm in sometimes busy situations. As a Welcome Desk Agent we occasionally have to deal with difficult situations, you should be confident in dealing with those as well.

W is all about creating memorable experience, and we encourage all of our talents to be creative and go the extra mile for our guests.

Being a Welcome Desk Agent you are also responsible for the lasting impression of the hotel: during check-out I ensure that the guests enjoyed their experience. The billing needs to be accurate and payment needs to be obtained.

The Welcome Desk is covered 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the team: knowing we help build memories and making their stay special together!

 

Requirements

Minimum of 1-year experience in the same or similar role 

Fluent in Spanish/ English & other languages are a plus.

Experience in the luxury hospitality segment is an advantage

 

Profile
You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.

If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike.  You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well!

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.