Welcome Desk Agent

Job description

Join our vibrant team at W London

Explore an exciting new career path where your natural talent is celebrated. W London's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W London - why anywhere else?

·  Meals  - Tasty and Varied Complimentary Meals in our Green Room canteen.
·  Discretionary Accommodation Service Charge -  Paid each month! 
·  Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
·  Uniform   Provided - Dry cleaning service
·  Company Pension   Scheme
·  Take Care  Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
·  Develop and Grow  - Comprehensive Training and Development
·  Celebrate  - Awards and Recognition Celebrations
·  Events -  Monthly Calendar of Associate Focused & Fun Events
·  Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
·  Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
·  Spa Discounts  – 30% discount in our Away Spa

What will you be doing?

·  Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
·  Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
·  Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
·  Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
·  Communicating with your team and other departments is key.
·  Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
·  Process all guest check-ins and check outs
·  Assigning rooms and issuing and activating room keys
·  Process all payment types
·  Answer, record, and process all guest calls, messages, requests, questions, or concerns
·  Run daily reports, identify any special requests, and check reports for accuracy

To be considered for this role, all applicants must have proven right to work in the United Kingdom

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.