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Welcome Ambassador / Luggage Porter

  • Amsterdam, NETHERLANDS
  • Design/UX/UI

Job description

Welcome Ambassador
Start your career as Welcome Ambassador at the W Amsterdam where design , music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.

A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.

Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what's new/next.

Located near Dam Square, W Amsterdam is right in the heart of the city, just steps from the iconic canal district with its vibrant restaurants, bars and nightlife scene and an easy stroll to the boutiques of the 9 Streets district.

Job description
You are the first warm welcome for guests at W Amsterdam.

Main responsibilities
- Welcoming guests
- Transport luggage of guests to the rooms
- Guide guests to their rooms and if necessary back
- Providing information regarding hotel facilities, Amsterdam and its surroundings
- Registration of cars and its keys for valet parking
- Maintain safety in lobby for guests, employees, the hotel and tracking down of any irregularities
- Delivering mail of guests to their rooms
- Check fire safety doors when fire alarm is ringing
- Control luggage area
- Arrange bookings for guests in restaurants, flights, theater, etc. on request
- Organizing transport for guests, such as train, tram or bus
- Perform all activities associated with the concept of Smart Butler
- Maintain good relationship with your colleagues
- Maintain good contact with the guests

You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.


Ideal candidate profile

Qualifications :

- MBO work- thinking level
- Experience in a 5 star hotel industry is a must
- Driver license B
- Good knowledge of Dutch and English language