Wedding & Events Organiser - Tudor Park Marriott Hotel & Country Club, Kent

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Desired profile

·  To maximize all opportunities to sell Wedding and Social functions and Events.
·  To act as one point of contact between the client and the hotel at all stages of the booking process from the initial enquiry through co-ordination and to completion.
·  To communicate in an effective and timely manner all the client's specific requirements to all relevant departments
·  To contribute to the management of systems and processes to improve business effectiveness with a focus on Test Calls, results and systems audits
·  To uphold the Terms and Conditions of Trading as laid down by the Marriott Hotel Company and to ensure that the company's policies on legislation are adhered to.
SCOPE / BUSINESS CONTEXT
·  A Full Time based at the Tudor Park, A Marriott Hotel and Country Club.
·  Number of Direct Reports - 0
·  Titles of Direct Reports – NA
CANDIDATE PROFILE
Experience:
·  Previous Customer Service experience preferred
Skills and Knowledge
·  Strong Communication skills (verbal, listening, writing)
·  Innovative
·  Pro-active and reliable
·  Able to work alone and within a team
·  Competent in using MARSHA and Opera desirable but not required
Education or Certification
·  Good level of English essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Principal Accountabilities

·  Handling all enquiries to company standard in order to maximize business yield
·  To conduct both planned and walk in site visits, as necessary, in a professional manner, demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs.
·  To have sound knowledge and understanding of all hotel facilities e.g. function room capacities, menus, accommodation.
·  To ensure all post event calls are completed in order to maintain the relationship and to gain future business as agreed with the Sales Strategy Team.
·  For referrals and cross selling, to have sound knowledge of the Marriott Hotel Company, its properties, services, Event Booking Service and Delphi referral system.
·  To promote at all times, a professional image by being immaculately dressed and presented.
·  To have a sound knowledge of Marsha as well as Delphi and Opera.

Organisation

·  To ensure that every client, with a confirmed booking, has a signed Booking Event Order incorporating Terms and Conditions detailing the agreement between the hotel and client.
·  To liaise with the client on a timely basis in order to collate all relevant information to meet the clients specific requirements.
·  To ensure all clients requirements are booked both internally and externally e.g. bedrooms, restaurant, flowers and entertainment.
·  To ensure company policy on credit checking and payment procedures is adhered to.
·  At all times present and maintain high standards of communication, both written and verbal, to the client
·  To maintain an efficient and organised filing policy on all enquiries, options and confirmed booking, ensure a chase system is in place.
·  To be part of and contribute to the smooth running of both the Conference and Events team and the Reservations Office by following all the above organisational responsibilities.

Communication

·  To ensure a detailed and accurate Booking Event Order is completed for all events
·  To ensure that all Booking Event Orders are correct in Delphi for all departments to view.
·  To attend some of the weekly operations meetings to ensure complete understanding of clients requirements by all departments, addressing any operational issues that may arise.
·  To effectively communicate, in a timely manner, to all relevant departments any amendments or alterations to an event ensuring that the clients needs are always met and to avoid any potential loss of revenue.
·  To attend some of the morning meeting ( 10@10 ) to assist in the communication process
·  To co-operate with other departments thereby ensuring a harmonious working environment and maximising efficiency.
·  To carry out other duties as assigned by members of the management team so that efforts maybe coordinated with other associates.

Strategy

·  To contribute to the completion of the group forecast and the 90-day daily forecast.
·  To carry out and log shop calls on a weekly basis to competitor properties.
·  To contribute to the completion of the conference and event reports for the Sales Strategy pack.
·  To proactively work towards the achievement of the budget and the strategic
plan.

Promotional

·  To establish and nurture a good relationship with regular bookers and high spend clients by entertaining, attending familiarization trips (this may involve evening/weekends – hours as required).
·  To pass potential leads to the Sales & Marketing Manager.
·  To be involved in incentives, wedding fairs and other promotional events to encourage new business.

Measures

·  Achievement of budget
·  Test Calls

Personal Profile

·  Highly organised
·  Articulate
·  Well presented
·  Outgoing, confident and friendly
·  Meticulous attention to detail
·  Ability to work to deadlines
·  Team player
·  Flexible
·  Diplomatic

Competencies

· Achieving

·  Business sense
·  Analysis and judgment
·  Client and guest focus
·  Personal impact

OTHER
·  Performs other related tasks as assigned by management.
·  Complies with Marriott International Hotels Limited Regional Office policies and procedures.
·  Working hours as required to do your job but normally not less than 27 hours per week.
·  Working hours will generally be Tuesday to Saturday and hours will be to the needs of the business , change in working days will change according to the business e.g. wedding fayre's, open evenings, FAM trips, food tastings
·  All Cash Handling/ Revenue recording tasks must be undertaken in accordance with Company Policy and the relevant audit requirements, i.e, IRSA Audit and Audit Lite
·  All Cash Handling/ Revenue recording tasks must be trained by the HOD and/or expert in subject area (Finance Department)